Customer Care Consultant

3 weeks ago


Auckland City, New Zealand BizCover Full time

**Responsibilities**:

- Work closely with customers to understand their needs and provide tailored advice.
- Troubleshoot technical issues to help customers make the most of our platform.
- Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
- Maintain accurate records of customer interactions and provide feedback to management.
- Identify areas for improvement in our processes and suggest creative solutions.
- Follow up with customers to ensure their issues have been resolved.

**Requirements**:

- 2+ years of experience in a customer service or support role is desirable
- Excellent communication skills, both verbal and written.
- Ability to quickly learn new technology platforms and software.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Strong time-management skills and ability to work independently.
- Experience working for an online business is preferred.

**Benefits**
- Hybrid working model with flexibility to work from home and the office
- Exciting and rewarding team culture
- Quarterly recognition awards
- Business Casual dress code
- Rewarding Employee Incentive Program
- Employee benefits package
- Growing company with progression opportunities

**What Kind of Person Works Well in our Company
Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are
- **Customer Fanatics - **_noun: _a person who delivers a first class customer experience every time
**Drumbeaters -** _noun: _a person who enthusiastically celebrates and supports their team mates and the business
**Finishers**:

- _noun: _a person you can trust to get it done
**Advancer** - _noun: _a person who always wants do better



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