Reservations Coordinator
3 days ago
Crowne Plaza Christchurch, an IHG hotel, is an iconic location in the heart of Christchurch city. We have a strong passion for developing great people and are looking for a Reservations Coordinator to join our team.
**Your day to day**
Delivering a high level of product quality is high on your list and ensuring optimum service is provided to all hotel guests in line with IHG Brand Standards.
Promote and sell the hotel’s products and services.
Manage bookings and respond to inquiries to ensure guests receive prompt and accurate information.
Regularly communicate with colleagues and managers, maintaining good working relationships.
Manage corporate groups, being the first point of contact for invoicing, follow up, cancellation management and other changes.
**What we need from you**
Experience using hotel Property Management Systems (PMS) such as Opera.
1 year's related experience in Front Office, Reservations, or related hotel field.
Demonstrated ability to work well with guests, clients, and internal colleagues.
Problem solving skills with the ability to think on your feet and offer solutions to our clients.
Great attention to detail to ensure our reservations data is accurate.
**What we offer**
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:
paid birthday leave
additional parental leave benefits
flexible work options
proactive health days
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
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