Platform Capability Lead, M365 Productivity

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**About us**

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

**Platform Capability Lead, M365 Productivity**

**Role Overview**

The Platform Capability Lead will be responsible for driving the adoption and usage of M365 products and services across the Ministry of Social Development, including improving the user experience in the support activities, such as ticket resolution, feedback collection, and knowledge management. The specialist will work closely with the M365 Platform team, different business units across the Ministry, and the end users to better understand their needs, challenges, and goals. The goal is to provide end users with the best solutions and practices to achieve their goals and will also monitor and measure the impact and outcomes of the adoption initiatives and the support activities to provide recommendations for continuous improvement.

**Your Responsibilities**
- Stay updated on the latest trends, features, and updates of M365 products and services
- Promote a culture of continuous learning within the organisation, encouraging ongoing development and knowledge sharing
- Develop and execute strategies and plans to enhance adoption of existing M365 products and services, such as Teams, SharePoint, OneDrive, Outlook, and Power Platform
- Collaborate with other departments within MSD to help ensure adoption of new and emerging M365 products and technologies
- Provide support and guidance to the end users on how to use M365 products and services effectively and efficiently
- Create and maintain adoption and support materials, such as guides, videos, FAQs, tips, and best practices
- Monitor adoption metrics and satisfaction feedback, pinpointing usage gaps and areas for improvement
- Orchestrate additional internal company resources to optimise the customer experience and provide ongoing promotion of M365 solutions
- Design and deliver engaging and effective training sessions, workshops, webinars, and other learning resources for the end users
- Evaluate the effectiveness of learning solutions, gathering feedback and identifying opportunities for content enhancement and evolution
- Report and communicate the adoption and support results and insights to the management and the relevant parties
- Create engaging communications

**Relevant Experience**
- 3 years of experience in M365 adoption, training, or support
- Strong interpersonal skills, adept at building and maintaining relationships
- Excellent communication, presentation, and interpersonal skills
- High customer-service standards
- Ability to manage multiple projects and tasks effectively and efficiently
- Ability to adapt to changing needs and priorities
- Eagerness to learn new technologies and creative thinker with outside-the-box ideas and suggestions
- Experience working within NZ's Public Sector is a plus

**Qualifications and Knowledge**
- Must have excellent knowledge and skills in M365 products and services, especially Teams, SharePoint, OneDrive, Outlook, and Power Platform
- Must be fluent in spoken and written English
- Bachelor degree preferably in IT or Business or Education is a plus
- Certification in M365 or related areas is a plus

**Salary range: $136,420.00 - $169,767.00**

**How to apply**

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

**Closing date: Tuesday, 12 November 2024**

**Joining us**

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
- MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time._

  • Technical Lead

    16 hours ago

    Wellington City, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. The NZIC is a vibrant, fast evolving community whose mission is to keep New Zealand safe from...

  • M365 Technical Lead

    3 weeks ago

    Wellington City, New Zealand HAYS Full time

    6 Month Technical Lead Contract, M365 based project, up to $125 per hour. Architect/Design Experience needed. **Your new company** A leading government agency responsible for making decisions that have a big impact on future of New Zealand, working on high profile projects that genuinely enhance communities across the country. They rely on technology to...

  • National Practice Lead

    3 weeks ago

    Wellington City, New Zealand Datacom Full time

    With significant growth we’re looking for a National Practice Lead - M365 to help us drive the success of Datacoms strategic M365 practices. As the National Practice Lead, you’ll take ownership for driving how we do all things M365. You’ll be someone who can harness thought leadership and innovation to deliver pragmatic and differentiating practices...

  • DevOps Platform Capability Lead

    2 weeks ago

    Auckland City, New Zealand TOWER Insurance Full time

    **What will you be doing?** Reporting directly to our Platform Engineer Manager, the DevOps Platform area of capability is a vital aspect of our vision to deliver Digital and Data driven solutions for Tower. To help us accelerate this strategy you will own our capability framework. Governing and developing the framework to ensure that we continuously...

  • Platform Capability Lead, HR/property/enterprise

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We develop social policy and provide advice to government and work with and help fund providers in the community. We also deliver social services and assistance, including...

  • Platforms & Capabilities Manager

    3 weeks ago

    Auckland City, New Zealand OMG New Zealand Full time

    Platforms & Capabilities Manager - OMG NZ **Job Description**: Vision Empower the Op-Cos within Omnicom Media Group NZ; utilising technology, automation, and people to drive operational efficiencies, clear systems of process and development of new products & emerging channels to enable the most advanced trading team. Ensure 100% implementation compliance...

  • 897 - Proactive Grace Support - M365 Ambassador

    2 days ago

    Wellington City, New Zealand Upwork Full time

    **Company Description** Upwork, in collaboration with a leading American multinational technology company, is looking for an **M365 Grace Period Support Specialist**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply. **About...

  • Platform Capability Manager

    5 days ago

    Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    Job OverviewWe are seeking an experienced Platform Capability Lead/Product Owner to join our Service Experience team. As a key leader in this initiative, you will be responsible for creating and implementing a high-performing team culture that drives successful program outcomes.This role requires strong leadership skills, with experience in managing...

  • M365 Consultant

    3 weeks ago

    Auckland City, New Zealand HAYS Full time

    6-month contract opportunity based in Auckland **Your new company** Join a Leading NZ Enterprise service provider with an exceptional brand and culture that is passionate about creating a better future to improve the lives of their customers, colleagues and communities every day **What you'll need to succeed** - You should provide level 2 support - You...

  • Collaboration Platform Expert

    6 days ago

    Wellington, Wellington, New Zealand Department of Internal Affairs Full time

    We are seeking an experienced Collaboration Platform Expert to join our team at the Department of Internal Affairs. As a key member of our digital services team, you will play a crucial role in driving the adoption of Microsoft Teams and SharePoint Online, ensuring seamless integration and collaboration across our organisation.You will be responsible for...

  • Platform Capability Lead, Te Pae Tawhiti, Wellington

    2 days ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    About usThe Ministry of Social Development is a people-centred organisation.We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and...

  • Platform Capability Lead, Te Pae Tawhiti, Wellington

    20 hours ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    Platform Capability Lead, Te Pae Tawhiti, Wellington at Ministry of Social Development, Wellington - WairarapaAbout usThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and...

  • Platform Capability Lead, Te Pae Tawhiti, Wellington

    5 days ago

    Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About us   The Ministry of Social Development is a people-centred organisation.We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and...

  • Application Analyst

    3 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Applications Analyst (M365 - including SharePoint) Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems. If you're...

  • M365 Specialist

    3 weeks ago

    Auckland City, New Zealand Consult Recruitment Full time

    Join a large NZ enterprise undergoing a major technological transformation 6-month Contract Opportunity Rate: $120.00 per hour GST/ Hybrid working set-up **About the Company**: Our client is a large enterprise organisation going through a national technology transformation. They are continuously working on the modernization of their workplace. **What...

  • Ms Teams/sharepoint Technical Lead

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    **Type**: Permanent Hours: Full time Location: Wellington Business Group: Technology Services and Solutions Branch: Organisational Capability and Services Salary: $105,332 - $141,672 Working at Te Tari Taiwhenua/the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders. Technology Services &...

  • M365 Administrator

    2 days ago

    Auckland City, New Zealand Momentum Consulting Group Full time

    Microsoft 365 Admin - Flexible Working - CBD Office - 6 month Contract **About the role**: A leading health care provider is finishing their implementation of M365 and are seeking a contract administrator to do the handover from vendor to internal IT. You will be setting up support and BAU practices for the whole system over the next six months. Successful...

  • Technical Product Owner

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that...

  • Cloud Engineer

    3 weeks ago

    Wellington City, New Zealand New Zealand Parliament Full time

    **Job no**: YTQK6 **Category**: IST Join us at the New Zealand Parliamentary Service, where you'll play a pivotal role in shaping the future of technology at the heart of our democracy. **Te Tīma | The Team**: The Information Systems & Technology (IST) Group is at the heart of the Parliamentary Service, delivering innovative and secure technology...

  • Capability Lead

    2 weeks ago

    Wellington City, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role The role of the Capability Lead is to ensure business and people management responsibilities are met while maintaining a significant customer...