Lead Content Designer

2 months ago

Wellington, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**How you’ll make an impact
Our product content designers use words to design intuitive product experiences.

By combining content design, UX writing, and problem solving skills, they transform complex processes and information into simple, user-focused flows and interactions.

Our product content designers work closely with product designers, focusing on the experience for customers who are logged in to Xero's online software (rather than website or marketing content).

**About the team**

Sitting within the Experience Systems team, we are a small, yet highly effective Content Design team who get to work on Xero’s highest strategic priorities. Our focus is on raising the bar of our Content Design and UX quality in the experiences we create for Xero's customers.

**What you’ll do**:
- Structure and order information to deliver the most useful content at each point in a user’s journey
- Collaborate with product designers through co-designing experiences as part of a project team or sharing knowledge and coaching designers in UX writing
- Own and drive initiatives that evolve the practice of content design at Xero and build widespread capability, ensuring quality is achieved consistently across the product
- Prioritise the most high-value work to maximise the impact of our small Content Design team in systematic and scalable ways
- Lead strategically important projects, developing frameworks, patterns, and guidelines that improve content quality

**What you’ll bring**:
- Experience working as a content designer, UX writer, or content strategist in a design team
- Excellent UX writing and content design skills - you’re able to structure information to create intuitive, accessible experiences and communicate complex ideas in simple language
- A positive and proactive approach to influencing stakeholders and navigating ambiguity
- Expertise in effectively communicating your decisions and ideas to a variety of people
- A collaborative and inclusive approach, with the ability to also lead initiatives autonomously
- Skilled at consistently achieving high-quality results with efficiency

**Why Xero?**

Offering very generous paid leave to use however you’d like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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