Outpatient Administrator

2 weeks ago

Wellington Central, New Zealand Health New Zealand - Te Whatu Ora Full time

**_Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District_**
Location: Wellington Regional Hospital

Service: Patient Administration Services

Contract: Permanent, full-time

**Salary**: $70,970

**Kōrero mō te tūranga - About the role**

We are seeking an Administrator to join our Outpatients Team which supports a patient - s journey from referral, to a District treatment provider, right through to discharge. This role is based in the Wellington Regional Hospital.

You will be responsible for providing quality, customer focused reception services to our patients attending clinics or making phone enquiries. You will schedule patient interactions and bookings, interact with our clinical teams to provide the very best patient journey.

Additionally, you will be responsible for the smooth running of our clinics, and ensuring that booking protocols are followed to keep waiting times to a minimum, recording and confirming patient information in our Patient Management System and following up with patients who have missed appointments.

**Mō tō mātou rōpū - About our team**

The Outpatient Reception provide high quality, efficient and effective administration support to our clinical teams within Health New Zealand which enables them to focus on patient care.

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.

**Moū - About you**

You will have effective time management skills and be confident in using Microsoft Office and other computer products. The role requires someone who has excellent communication skills as you may deal with members of the public who are distressed or angry. This means you will also need to be comfortable dealing with ambiguity and handling risk in an ever-changing environment.

Other skills and experience we are looking for:

- Strong decision making skills.
- Able to work independently as well as part of a team
- Self-motivated and self-aware
- Exposure in working with cultures other than their own
- Knowledge of the Privacy Act and other legislation protecting confidentiality Attention to detail
- Perseverance and Commitment

**E pā ana ki a tatou - About us**

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links:
Capital and Coast

Hutt Valley

Mental Health, Addiction and Intellectual Disability Service

**Me pēhea te tuku tono - How to apply**

**_ Ma tini, ma mano, ka rapa te whai_**

**_ By joining together we will succeed_

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