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Systems Specialist

4 months ago

Auckland City, New Zealand ASB Group Full time

At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. Our products don't just serve ads or stream movies - they underpin our economy and touch people's lives.

**Mō te Tūranga | About the role**

Being a member of the Service Now Squad you will be involved in looking after the day-to-day operational capabilities of the ServiceNow ITOM Module incorporating the CMDB (Configuration Management Database)

As ASB push forward into a Hybrid Cloud future the CMDB becomes a critical component in the management of our large and complex environment.

Our Change, Problem, Incident and Vulnerability management are reliant on the accuracy and completeness of the CMDB data and is a key metric in measuring the success of this role.

Being part of the Engineering Practice at ASB we encourage our teams to work autonomously in an agile way while actively growing their skills and expertise to continuously improve outcomes for our customers.

You'll have the opportunity to get hands-on with some interesting and complex pieces of work that integrate on an enterprise scale, all while being part of a smaller squad that makes their own decisions about how to work through prioritisation - so your voice will be heard, and your opinions valued.

ServiceNow encompasses far more than just our CMDB so you will have opportunities to learn and contribute to a number of different areas under the guidance of our very experienced Senior Specialists.

We are looking for a mix of technical experience and soft skills to support our CMDB:

- Knowledge of API's
- Knowledge in Coding/Scripting
- Strong Interpersonal skills
- Strong Customer focus.
- Attention to detail
- Monitoring and Alerting
- Fault Management
- Change Management

In addition, the following would be an advantage:

- ServiceNow experience
- Scripting - Powershell
- Coding - JavaScript, HTML, AngularJS
- Network understanding.

**Ō pūkenga | About you**

We advocate agile, fully cross functional teams which will take you through all facets of engineering in any given day. We'll value your proven initiative, problem solving abilities and ways in which you have shown leadership while performing your role. We are looking for someone who:

- Has 3+ years experience in a technical role.
- Has experience working with IT Hardware and Infrastructure
- Is aware of security, compliance, risk and audit
- Is comfortable with Agile ways of working
- Has documentation, and knowledge sharingskills
- Is comfortable working in a banking environment with regulatory requirements

**Te mahi ki ASB | Working for ASB**

ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our team, customers, and community. They are what makes ASB - ASB.

Along with our interactions, values guide our actions and conduct, making ASB a safe and inclusive environment for both our people and our customers. They show that we care, are passionate and courageous, and that we act with integrity. Most importantly they unite us - because they are ASB.

We offer a flexible and supportive work environment and offer an open and inclusive culture; a place where we welcome and value your individuality, ideas, and goals.

**Me pēhea te tono | How to apply?**

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you

**Job details**:

- Reference #- AM156715- Posted on- 14 May 2024- Location(s)- Auckland- Expertise- IT Infrastructure- Work type(s)- Full Time Application closes on 04 Jun 2024 12:00