Field Support Representative

3 months ago

Auckland City, New Zealand Hato Hone St John Full time

**Company Description** Ko wai m**ātou**:

- **About us**:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
**Job Description** He aha te tūranga** - **About the role**:
Our telecare (medical alarms) team have an exciting opportunity for a confident, tech-savvy and multi-tasking support representative to join them. The role is fixed term for 12 months, full time (40 hours per week), Monday to Friday with weekly rotational shift patterns between the hours of 8am to 6pm.

We are looking for the someone to help focus on providing prompt and accurate support to our Telecare Field Representatives and Home Health Team as and when required. This is done through proactive support, professional advice and prompt delivery of accurate information. Calendar bookings and appointment changes for the Telecare Field representatives and supporting the Telecare Lead Representatives will also be required.

Support sales and activity target through effective promotion of Telecare products by building and maintaining positive and productive relationships with customers, external stakeholders, and the community.
**Qualifications** Ko wai koe**:

- About you**:
To be successful in this role, you will have:

- Demonstrated experience and understanding of the New Zealand Health and social care environment.
- Previous experience in a customer contact role and passion for delivering excellent customer service.
- A "Can do" attitude focused on achieving results and doing what is required to achieve success.
- The ability to work in a high paced and changing environment.
- Demonstrable personal commitment to and promotion of St John Core Values

The most important attributes we are looking for is attitude and the willingness to learn. We will develop the right person who has the desire to work with purpose.
**Additional Information** Me pēhea te tuku tono - How to apply**

For further information please contact **Cheru Pillay on 027 215 0197** for a confidential discussion.
- At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs._

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.
- If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process._

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