Ecommerce Operations Manager

4 months ago


Mangere, New Zealand Foodstuffs North Island Full time

**About Foodies**

You know New World, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our purpose built offices close to Auckland Airport is home to New Zealand’s largest Distribution Centre and our Support Centre where our team of 1000 people strong, all strive towards becoming one of the most customer driven retailers in the world.

eCommerce is one of the highest strategic priorities for Foodies and our ambition is to create a multi-channel network, leveraging the strengths of our members to refocus our digital front and customer experience.

**About the role**

As the eCommerce Operations Manager, you’ll lead a team that partners with stores to maximise their slot efficiency and drive change that reduces operational costs and enhance the overall online shopping experience for customers.

You’ll also be responsible for:

- Monitoring customer feedback of the online channels and identify operational improvements to enhance customer experience
- Driving the operational eCommerce Initiatives, taking the lead with key Partners to deliver change
- Optimising the execution of customer experience at store level in our digital channels - reducing friction and growing loyalty and revenue within these channels
- Identifying and promoting best practices for eCommerce operations, fulfilment, and logistics to ensure consistency and efficiency across all stores
- Analysing and delivering regular reporting on key performance metrics related to eCommerce operations, such as slot utilisation, order accuracy, and fulfilment timelines
- Identifying areas for improvement and developing action plans to address any operational gaps or bottlenecks

**About you**

With experience in retail operations, preferably within the grocery or retail industry, you’ll have the ability to work with our Members to effectively leverage eCommerce platforms and technologies, driving growth and profitability in their respective stores.

You’ll also have:

- Strong leadership and team management skills, with the ability to motivate and guide a diverse team towards achieving common goals
- Familiarity with eCommerce platforms and content management systems
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent attention to detail and organizational skills
- Strong communication skills to collaborate with cross-functional teams and effectively convey eCommerce strategies

**What’s in it for you**

In return, we offer a competitive salary package including subsidised health insurance, flexible working so you can get the most out of life, free parking, participation in the company superannuation fund, birthday leave and long service leave We also offer lots of learning and development opportunities to grow your career.

**Experience awesome. Achieve Awesome. Be awesomely you.



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