Customer Success Manager
12 hours ago
**Job no**: 515591
**Brand**: Corporate Traveller and Flight Centre Business Travel
**Work type**: Full time
**Location**: Auckland, Central
**Categories**: Corporate & Group Travel
**We want you**
With borders opening and restrictions lifting all over the world we are expanding our Customer Success team and we think you should know all about it
**Who is Corporate Traveller.**
We started working from the back of one of our retail stores with a cardboard box for a desk - now this doesn’t sound very glamorous, but we’re proud of our humble beginnings.
Whether it was our first office in Auckland, Melbourne or London, we started all our early operations on a shoestring budget. Sure, we had the great name and experience of the Flight Centre Travel Group brand behind us, but we had to make it on our own.
Maybe that’s why we’re so in tune with SMEs. Maybe that’s why we understand the myriad of pressures on business. Maybe that's why we understand what it’s like to make every single dollar work harder than an air traffic controller in a snowstorm. Definitely it’s why we understand the importance of relationships.
Today Corporate Traveller operations span the globe. And next year we will be celebrating 30 years in business but that’s just the start
Whilst we’ve grown and enjoyed success, we’ve never lost sight of what helped us to the top. We’ve kept the personal touch, and we’ve tenaciously guarded our commitment to providing exceptional customer experiences.
Looking forward, we’re continuously innovating and delivering seamless technology that makes business travel more efficient and enjoyable. We’re always searching for ways to provide greater choice and more value.
Our mission is to provide SMEs with the most customer centric, collaborative, and valuable experience possible. We’re here to help our customers to grow.
**Your mission - should you choose to accept it**
As a Corporate Traveller Customer Success Manager, you will play an important role in our future business strategies. With direct responsibility and accountability for delivering our clients' travel program strategic direction and results. You will be empowered to take initiative and make decisions that enable our customers achieve their travel program goals in partnership with Corporate Traveller.
You will be joining a highly experienced and successful customer success team and you will play an integral part in the profitability, retention and development of our customer portfolios including identification and management of potential growth opportunities.
Building strong partnerships with your customers coupled with communication that is on point will be key to your success in this role.
**What will your day look like?**
- Managing customer business relationships
- Ensuring business plans and strategies are in place that all key stakeholders work collaboratively on together
- Driving value and insights to your customers travel programs through innovation, expertise and recommendations
- Delivering cost benefit analysis & opportunities and return on investment to your portfolio of customers
- Providing high level analytical recommendations that deliver savings and efficiency for your customers
- Establishing and maintaining multi-level relationships with all key stakeholders, internal and external
- Managing accurate and timely customer insight meetings & presentations
- Promoting and implementing Corporate Traveller products & services
- Having a sales lens on to uncover growth opportunities within your customer portfolio
- Customer retention focused
- Developing relationships with key decision makers on the daily - get out and about as much as you can
- Challenge your growth mindset to keep learning and developing your travel industry knowledge
- Fun - lots of funthis is a priority at Corporate Traveller
**What’s in your tool kit**
To be successful in this rewarding role, you'll need to demonstrate exceptional customer service and relationship building skills along with the ability to negotiate and problem solve effectively. Your analytical and sales skills will be the key to your success as you work with Corporate Travellers largest customers.
- Prior experience in an account management within the corporate travel market is preferred but not essential
- Ability to build and maintain strong relationships with customers at all levels within an organisation
- Exceptional strategic and analytical skills
- Proven negotiation and selling skills
- Confident presentation skills
- High attention to detail and the ability to multi-task
- Ability to identify incremental growth opportunities
- Experience in managing a portfolio of corporate customers
- Ability to operate effectively in a team and individually
- Consider yourself familiar with all competencies of a Customer Success role, the innovator, the collaborator, the technical expert, the data and analytics expert, the project manager, the commercial exp
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