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Airline Support Specialist

4 months ago

Christchurch, New Zealand Madison Recruitment Full time

Varied and busy position
- Competitive salary and great workplace environment
- Roster of 4 days on and 4 days off

We are currently seeking an Airline Support Specialist to join my clients team in a permanent position. As an Airline Support Specialist, you will be responsible for providing exceptional customer service to our airline partners and passengers. This is a reactive role where you will need to be engaged, and a self-starter.
For this role, the roster is 4 days on and 4 days off.

**Responsibilities**:

- Provide assistance and support to our airline partners and their passengers
- Manage flight disruptions, including rebooking, schedule changes, and cancellations
- Communicate effectively with airline partners and passengers to provide updates and information
- Work with other departments to ensure smooth operations and provide exceptional customer service
- Maintain accurate records and documentation of all interactions and transactions

**Qualifications**:

- Experience in airline operations, customer service, hospitality, hotel/motel or related field
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and decision-making skills
- Flexibility to work various shifts, including weekends and holidays
- Knowledge of airline systems and procedures preferred

We offer competitive salary, and a friendly work environment. If you are a self-motivated individual with a passion for customer service, we would love to hear from you

**Reference**: 136484