Family Store Team Leader

6 months ago


Auckland City, New Zealand The Salvation Army Full time

Are you a people leader who loves variety and challenge?
.Have the skills to increase sales and implement operational processes?
- Want to join a great organisation AND make a difference in your community?

**About the Family Stores**

Our nationwide network of over 130 Family Stores sells a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, volume of donations received, or what you may find while processing and pricing goods to sell.
**About the role**
The Team Leader role is critical to our store's success with the primary responsibility of ensuring all team members are motivated, trained and working to the required expectations for the individual operational functions daily, as per national Family Store operational requirements. In addition to leading a successful store team, this role also works closely with the area manager as part of a senior operational team to support the successful implementation of strategic directives. Our team leaders are dynamic and savvy, leading by example, with proven abilities to motivate and coach people,increase sales, implement best practice processes and ensure good quality stock is processed, priced appropriately and well displayed.

**Key responsibilities**
Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience
Model and perform tasks within all of the store's operational functions, providing training opportunities and support to the team
Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice
Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors
Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues
Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements
Completion of day-to-day business, financial and administrative tasks effectively and accurately

**Person specification**:
A commitment to quality and outstanding customer and donor experience
A collaborative, positive and hands on leadership style with the ability to get alongside and support staff
Ability to motivate and direct a team to achieve goals with clear communication, energy and enthusiasm
Good understanding of sales budgets and performance tracking, with a drive to achieve and exceed set targets
Physically fit and capable of regular lifting - this is a daily part of the role
Be confident in using various retail and communications technology
An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores,upholding the values of The Salvation Army

**Our offer to you**:
A position within a long-standing, respected nationwide organisation
Opportunities for growth and development
A varied and fast-paced role
Enthusiastic team of likeminded people
The chance to make a difference in your community
A Friendly, fun team to work with
Free confidential counselling services to support your wellbeing
Subsidised flu vaccinations

**Hours of work**:
This role is a Permanent role at 40 hours per week. Please note that family stores operate on some public holidays.
The starting salary for this role will fall between $57,820 and $63,262 per annum (or an hourly rate of between $27 and $30 per hour).
The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.



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