Customer Service Coach

3 weeks ago


Auckland City, New Zealand LS Travel Retail Full time

**As we prepare to move to a single operator model for the Duty Free Operations at Auckland Airport, we are looking to bolster our teams with like minded professionals with an interest in growing their career with a global leader, with a local heartbeat.**

We are looking for an energetic, independent and enthusiastic team player for a brand-new Customer Service Coach in our Leaning & Development team.

This role will support the Customer Experience Manager to provide leadership to our teams to drive and deliver excellence in service and customer experience leading to financial and customer satisfaction goals.

**The role**:

- Support recruitment and induction of team members as required
- Support the design of approved in-house training/coaching
- Deliver training/coaching directly to our store teams
- Coordinate store training from external partners
- Prepare, review and update and manage all training materials/programs
- Assist, plan, implement and monitor individual & team incentive programs
- Maintain and update database for staff development program/succession planning
- Provide support on ad-hoc HR projects
- Solid experience in a retail training role
- A passion for customer service and developing others
- Certificate in Training & Assessment or similar
- Previous experience developing & conducting training programs focusing on customer service & selling skills
- Ability to work with staff at all levels
- Excellent presentation, communication and interpersonal skills
- Proficiency in MS Word, Excel and PowerPoint
- Excellent time management skills
- A high level of initiative and flexibility

**We can offer you**:

- An opportunity to work in our stores in a dynamic airport environment
- Car parking that is free
- Development opportunities through our Better Together program and initiatives
- Generous employee discount across our Network
- Wellbeing leave and free EAP

**Lagardère AWPL is the Pacific region's largest and most experienced Travel Retail operator. **We are globally enabled through the backing of Lagardère Travel Retail, and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners. Lagardère AWPL operates over 150 stores and we are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines; Travel Essentials, Speciality, Duty Free & Luxury and Food Service.

Our friendly teams are committed, enthusiastic and share a passion for delivering unparalleled customer service in retail & hospitality driven by our core values of **Excellence | Adventure | Respect.



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