Rates Officer

3 months ago

Christchurch, New Zealand Christchurch City Council Full time

Our Rates Team is set up to assess and collect rates, which is an integral part of the Council's income stream to support the daily operation and ongoing rejuvenation of our city. With one of the highest volumes of ratepayers in the country, we are a busy high functioning team who wear many hats when it comes to delivering best practice for our customers.

We are now looking for a Rates Officer to join our team.

**About the role**: This role includes responding to enquiries on a variety of rating issues, as well as working with customers to collect arrears. This is a multi-faceted role with a lot of variety and you will ensure that all rates duties are performed to high standard. Having strict deadlines means you will be goal orientated. This role would suit someone who has excellent written and verbal communication skills.

**About you**: As the role involves working closely with customers to achieve good outcomes you will be someone who is empathetic and can take a fair and consistent approach. We are working in a high volume capacity and at times are under a lot of time pressure.

The rates area is a regulated environment so previous exposure to interpreting policies, regulations or legislation would be advantageous. We have a very solid team who work well together and are always thinking outside the square - this is a great opportunity to join our team.
- To view a copy of the position description, click the link at the foot of the page. _

**Additional information**:

- Hours of work - Full time, 40 hours per week. Permanent.
- Location - This position is primarily based at Te Hononga Civic Offices, 53 Hereford Street.

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._**

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

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