Financial Services Operations Manager

5 months ago

Christchurch, New Zealand MYOB Full time

Hi And thanks for stopping by

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

You’ll lead a fast-paced, hard working Financial Services Operations team responsible for delivering exceptional outcomes to our customers and our business

**The Role**
- Lead, motivate, and coach members of the Financial Services Operations Team and be an active and valued contributor within the Leadership Group, championing the development and embedding of a data driven culture
- Operational accountability for the effective delivery of onboarding and support across various financial services products covering BankFeeds, PaySuper & Online Invoice Payments across Australia & New Zealand.
- Provide leadership across core Financial Services Operations functions including; Assessment, Onboarding & Configuration, Administration, Settlement & Reconciliation, System Administration, Risk Management, Account Management & Operational/Management Reporting
- Actively contribute to the successful launch and support of new financial services offerings or features to existing services
- Actively monitor and pursue opportunities to reduce production costs and optimise existing processes and tools for effectiveness, quality and simplification.
- Ensure effective resource planning, training, coaching, staff development, succession planning and performance management mechanisms are in place

**What You'll Bring**

You are a driven, self-motivated, resourceful, naturally curious leader who uses a creative mind-set to solve problems and help the team achieve excellence consistently. You have a superior understanding of how to lead and drive a successful Financial Services Operations function. You enjoy gaining and sharing information with the team and are comfortable with change, able to adapt as needed.
- Strong people leadership skills, developing, coaching and mentoring Leaders and supporting them with their teams to deliver on business outcomes
- Understanding of financial operations landscape from within financial services, banking or payments industries
- An outcome orientated leader, flexible leadership style, comfortable with prioritising to deliver on business outcomes.
- Knowledge and experience across Financial Services related compliance frameworks covering obligations under AFSL, Austrac, AML/CTF, ASIC and Privacy regulations.
- Knowledge of and experience operating within the complaint resolution frameworks i.e. AFCA.
- Good judgement, initiative and innovative decision-making skills
- Adept in engaging, collaborating and communicating with executive team and senior business leaders

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

\uD83C\uDFAF Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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