Applications Support Analyst

1 day ago


New Zealand Fire and Emergency New Zealand Full time

Be part of a collaborative ICT Infrastructure and Operations team with opportunities for professional development
- Thrive on being innovative and working at pace in assisting ICT Operations team
- Contribute your knowledge and skills within a trusted high performing team

Join our ICT Infrastructure and Operations team within Fire and Emergency New Zealand as an Application Support Analyst and utilise your knowledge within a supportive team and make a real difference to the business

**Ko wai mātou? Who are we**:
Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act 2017. The role of our new organisation is to reduce unwanted fires, respond to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters and support increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand’s most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be:
We Do the Right Thing - Kia Tika

We Serve and Support - Manaakitanga

We Are Better Together - Whanaungatanga

We Strive to Improve - Auahatanga

**Mō tēnei tūranga - About the role**:
The role is responsible for providing effective business owner and end user support to all of Fire and Emergency NZ and its partners.

**Ko tāu nā ki tēnei tūranga - What you’ll bring to the role**:

- Relevant ICT tertiary qualification and/or equivalent work experience.
- Experience working within a comparative complex ICT environment
- Working experience advising and supporting people at all levels
- Demonstrable experience of managing requests, incidents, and problems
- Proficient in issue analysis, problem solving resolution, and reporting
- Strong appreciation of service management practices, particularly incident, problem, change enablement and service level management
- ITIL Foundation certification

**What is on Offer**:
If you’re looking for chance to put your diverse skill set to use in an organisation dedicated to helping our communities, then we’ll provide you with a unique opportunity to utilise your knowledge within a supportive team.
- Attractive remuneration package
- Hybrid working from home and office
- Our employee benefits include matched Kiwi Saver employer contributions of up to 6%
- Life and income protection insurance for eligible employees
- A wellness policy that allows for generous sick leave provisions so you can look after yourself.

**Ko te tono mai - How to apply**:



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