Customer Services Consultant

2 weeks ago

Christchurch, New Zealand Avis Budget Group Full time

Working at the Christchurch Airport means we are always busy with commuters on their travels To keep up with demand we are looking for a Customer Service Consultant or what we call a Rental Sales Agent to join our team and be the face of our business
- **Part-Time (20-hours per week), permanent position available**
- **Christchurch Airport based**
- **Supportive, friendly, and caring culture**
- **Entry level role with training provided**
- **Global, stable company with opportunity to move internally**

**About the Role**

From our customer counter you will greet and interact with customers, market products and services and complete rental transactions, contracts, and bookings. You will also assist with general customer inquiries and finding resolutions to queries.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.

Key responsibilities will include:

- Establishing customer car rental needs by actively listening
- Review in detail our various add on’s and services as to determine what may best suit the customer
- Communicate rental procedures and guidelines effectively
- Complete rental bookings in a timely, efficient, and accurate manner
- Answering customer questions and inquiries

**What we are looking for**:

- Full, clean, valid class 1 driver’s licence is essential for this role
- Previous experience within retail, hospitality, customer service, sales or similar roles
- Ability to work in a fast-paced environment while delivery exceptional customer service
- Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
- Ability to follow procedures and adhere to company guidelines and standards

**_For this position we are looking for someone who can work Monday to Friday 7:30 am to 11:30 am. _**

**What’s on offer**:

- $24.20, plus increase your earnings with our sales incentive scheme
- Uniform and parking provided
- Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
- Employee discounts on car rental across Avis Budget Group and our partners
- Access to discounts and offers from retailers and big brands
- Full training provided to help you achieve your goals & reach your potential
- **

**About Avis Budget Group**

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Christchurch

Canterbury

New Zealand

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