Service Desk Analyst
2 days ago
**About Us**
Synlait is a dynamic, purpose-led milk nutrition company that is Doing Milk Differently for a Healthier World We’re shifting perceptions and driving value through new thinking, and a new attitude. We combine expert farming with state-of-the-art processing to produce a range of nutritional milk products for our global customers.
**The Role**
Our exceptional people see everything as an opportunity and are always striving to make more from milk. We are looking for a Service Desk Analyst with great communication and customer service skills to join our busy team.
Key responsibilities include:
- Monitor the Service Desk system for incoming tickets, answer phone calls and walk-up service and incident requests. Log tickets as required.
- Provide level 1 support and triage for all supported IT systems and tools, including hardware, software, and infrastructure.
- Manage and build hardware as required.
- Provide a very high level of customer service in a punctual, courteous, and professional manner.
In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks. You will be self-motivated, have well developed time management and proven relationship building skills.
**Qualification**
- Diploma in IT/ICT
- Microsoft certification
**Skills and Experience**
- Experience working with Exchange, Active Directory, and Azure
- Knowledge of ITIL is an advantage
- Any experience with SAP S4/Hana and/or Microsoft 365 is valuable
Things at Synlait move quickly, so energy and enthusiasm will stand you in good stead. If you enjoy working with great people, are versatile, and ready for a change, click ‘Apply’ now
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