IT Service Desk Coordinator

2 days ago


Waikato, New Zealand NZ Steel Full time

New Zealand Steel, a wholly owned subsidiary of BlueScope, manufactures and markets a range of flat rolled steel products for the building, construction, manufacturing and agricultural sectors. You may know us for our flagship COLORSTEEL® brand.

**What you will be doing**

The role will include:

- Working as part of the service desk to manage calls and initiate immediate resolution or escalate to the appropriate person
- Setting up PCs and laptops for users, deploy, migrate users, address warranty and hardware support issues, recovering and recycling devices at end-of-life
- Arrange and monitor backups for mainframe and servers
- Maintain working relationships with sitewide personnel, IS Staff and IS Management
- Drive a strong customer service focus through prioritisation and efficient service management

You will be part of a team that provides 24x7 support on a rostered basis

**What you will bring to the role**

Along with the ability to learn the required skills on the job you will need to be experienced in customer service with a passion for information technology and a strong interest in developing your IT skills.

Skills you will need to have:

- Strong analytical thinking and problem-solving capability
- Excellent written and verbal communication skills
- Priority setting and planning
- Be a team player, able to relate to and develop relationships with a wide cross section of key internal teams and customers
- Proven ability to work under pressure and to tight timeframes
- Customer focused
- A relevant IT qualification or certifications would be advantageous

**What we can offer**

Being part of the BlueScope brand makes us a strong and successful global company offering connections throughout the world and providing access to resources and tools from the wider business. We believe our people are our strength and embrace diversity and inclusion as we aim to have the right people in the right roles to move us into the future.

We have opportunities for learning and development, unique work location, onsite medical centre, free parking, an excellent remuneration package and a supportive team environment.

Does this sound like the next step in your career? Click ‘Apply’ now



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