Senior Bullion Services Specialist

2 weeks ago

Auckland, New Zealand New Zealand Mint Limited Full time

Job title: Senior Bullion Services Specialist Job Type: Full-time, Permanent Pay: $80,000 - $90,000 per annum Location: Auckland New Zealand Mint is the country’s only precious metal mint, a role we’ve proudly held for over five decades.  As New Zealand’s leading bullion investment services provider, our purpose is to enrich lives and secure futures. Whether you’re preserving wealth for the future or seeking balance today, we’re here to guide you through the world of precious metals, simply and securely. About the role We are seeking a Senior Bullion Services Specialist to join our Retail Bullion team. This role combines technical product expertise with exceptional customer service and relationship management. You will work closely with high-value clients, providing accurate product information and tailored guidance, managing accounts via CRM, and ensuring secure handling and delivery of physical bullion. This position is a full-time, permanent role with 40 hours of work per week, from Monday to Friday. Key Responsibilities Build and maintain strong client relationships, delivering a premium service experience. Educate customers on bullion products and services offered by New Zealand Mint Provide recommendations and proactive guidance to clients on bullion products, pricing, and storage options. Manage leads and accounts through CRM, ensuring timely follow-up and accurate records. Prepare quotations, negotiate terms, and coordinate secure delivery or vault storage. Monitor market trends and competitor activity; report insights to management. Ensure compliance with Secondhand Dealers & Pawnbrokers Act requirements. Work closely with Finance and Operations teams to manage inventory, customer pickups, and vault access procedures. Contribute to projects aimed at customer and sales process improvement, system implementation, or initiatives to support growth. Requirements ·        At least 3 years’ experience in bullion sales with a strong customer service focus. This is not an entry  level role. ·        Excellent communication (written and verbal) and relationship-building skills. ·        Proficiency in CRM and ERP systems and Microsoft Office. Highly organised and detail-oriented.  Confortable with multi-tasking in a dynamic environment. ·        Current Secondhand Dealers and Pawnbrokers Certificate is highly desirable.   ·        Exposure to financial or investment services. ·        Interest in and knowledge of precious metals or collectibles is non-negotiable as they form a core part of our services. ·        Tertiary qualification in business, finance, or similar is desirable. ·        This role requires a polished, professional appearance and strong personal presentation skills. Candidates must be able to represent New Zealand Mint with confidence, clarity, and professionalism in all customer and partner interactions. New Zealand Mint Values ·        Actions speak louder ·        Our strength is in the sum of us ·        Grit without ego ·        Stay brave

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