Engineering Director, Professional Services

Engineering Director, Professional Services (MI, IL, IN, MN, WI, OH) Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. Role The Engineering Director works with the Presidio Sales and Engineering organizations, customers, and manufacturing partners for the purpose of transforming the customer experience through effective ownership and delivery of Presidio services to match customer outcomes and success criteria. The Engineering Director will manage activities and people associated with project delivery success factors: profitability, resource utilization, on‑time, on‑budget and most of all, client satisfaction. The leader selected will identify and build additional opportunities by fostering and expanding client relationships, cultivating additional revenue opportunities and collaborating with the sales team(s) to monetize those opportunities. The Engineering Director will partner with Sales Management, the Client Engagement Services and Delivery Operations organizations and their peer group across the company to develop and hone service delivery and solution offerings that are attractive to our customers and partners and are scalable and profitable for Presidio. This position will be based in the Central Region of the United States (Chicago, IL; Milwaukee, WI; Minneapolis, MN; Indianapolis, IN; Detroit or Grand Rapids, MI; Columbus or Cleveland, OH). This role will include up to 25% travel. Responsibilities Maintain high customer satisfaction with post‑sales delivery of professional services including implementation, optimization, and assessment services Develop the technical expertise, professional acumen, and efficient operations of the service delivery team Help develop Presidio’s professional services portfolio including extensions and modifications to existing offerings Develop relationships with key customers to ensure Presidio adapts its services and offers to their needs Manage all elements of the business including adherence to key KPIs, revenue goals and profit goals Recruit, hire, develop and retain the best talent in our profession Support the professional development goals of each member of our Engineering team Ensure that the skills and capabilities of the team adhere to Presidio’s strategic sales objectives and go‑to‑market strategy Develop, maintain, and manage highly capable sub‑contractor partnerships Create and foster a culture of Excellence and Continuous Improvement Required Skills And Professional Experience Bachelor’s degree or equivalent experience and/or military experience Must have 10 years of progressively successful career progression within an IT‑related industry Must have 5+ years of managing technical teams Broad knowledge of enterprise networks, mobility, security, data center, and cloud technologies Experience working with Manufacturer Partners including Cisco, Palo Alto, HPE, Juniper, Aruba, Arista, Fortinet, etc. Strong leadership experience; experience leading managing consultants as well as individual contributors Operational execution excellence Previous success in managing and delivering technology projects with high quality, on time and under budget. Experience in service delivery, technical troubleshooting, project management, people management, OEM partner engagement, and outstanding customer service Previous success managing profit and loss for a line of business Previous success in relationship‑building roles A bias for action and sense of urgency Preferred Skills & Experience Experience working in a professional services setting Working Conditions Fast‑paced, dynamic environment. May require 25%+ travel for client meetings or conferences. This role is pivotal in ensuring that the organization effectively meets client needs through innovative technical solutions and strong leadership Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI‑driven analytics, cloud solutions, cybersecurity, and next‑gen infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world. Here, your impact is real. Whether you’re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data‑driven transformation, you’ll be part of a team that is shaping the future. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades‑long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward‑thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. Applications will be accepted on a rolling basis. Seniority level Director Employment type Full‑time Job function Consulting, Information Technology, and Sales Industries IT Services and IT Consulting Equal Opportunity / Diversity Statement Presidio is an Equal Opportunity / Affimative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com. Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. #J-18808-Ljbffr