Ict Customer Support Officer

6 days ago

Auckland, New Zealand Skyline Mobile Limited Full time

Skyline Mobile is your one-stop mobile accessory wholesaler since 2008 – and by one-stop, we genuinely mean it We have a huge range of unique, high-quality products – from phone cases and chargers, to screen protectors and spare parts.
– meaning you’ll always find what you need. Skyline Mobile is seeking a highly organized and proactive ICT Customer Support Officer to provide frontline technical support and ICT assistance to staff and business customers.
This role helps ensure Skyline Mobile’s internal systems, hardware, software, and related digital services run smoothly and meet operational needs.
The position blends technical troubleshooting, customer support, and system configuration in a fast-paced retail/wholesale environment.
This is a full-time position with guaranteed working hours of 30 per week. 
The key tasks include: 
· Provide technical support to internal staff and, where required, business clients regarding mobile product software, hardware, and peripheral system issues.
· Respond promptly to inquiries via phone, email, or helpdesk tools about software problems, hardware faults, network connectivity, and access issues.
· Assess software and hardware needs to diagnose issues and identify appropriate solutions that allow efficient use of systems and equipment.
· Install, configure, and update software applications used for inventory management, point of sale (POS), order processing, and communication tools.
· Support and maintain company networks (local network, Wi-Fi, printers, scanners) to ensure reliable operations.
· Troubleshoot and repair/replace peripheral devices, including terminals, printers, scanners, mobile devices, and network equipment.
· Assist with user accounts and permissions, ensuring staff have correct access to systems and platforms.
· Document issues and resolutions clearly to improve the knowledge base and reduce repeat incidents.
· Provide training and guidance to staff on the use of business software tools and equipment where appropriate.
To apply for this role, you need to have:
· At least two years of relevant work experience, or a Diploma or above qualification in IT or a relevant area.
· Strong understanding of personal computers, mobile devices, and common business software applications.
· Experience supporting users with software installation, setup, and troubleshooting.
· Knowledge of network fundamentals and peripheral device configuration.
· Excellent communication skills, both verbal and written, with a helpful and professional approach.
· Ability to prioritise support requests and follow up to resolution.
· Experience with inventory, wholesale, or retail systems is an advantage.
· Customer service or technical support experience is preferred.
If you think you are the right one, do not hesitate to send us your CV.

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