Ict Technician

3 days ago

Auckland City, New Zealand Nextech Ltd Full time

We are looking for an energetic and engaged ICT Communications Technician to play a vital role in our business to support, operate, maintain and enhance our ICT and Managed Services and Solutions.

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

**Key Responsibilities**
- Installation and support of traditional off and on-premise & IT-based communications.
- Good knowledge of active and passive networks specially in copper network
- SLA based tickets handling for copper and fiber networks.
- Deliver projects as per scope and within budget, and milestones, obtaining technical requirements from customers, configuring, provisioning, testing VoIP & voice services, routers and switches
- Remote and on-site support to existing clients' communications networks including end-user training
- Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
- Monitor and escalate faults with vendors, upstream providers and ISPs
- Work closely with other staff in the Technical and Service Delivery Team

**Essential Skills and Experience**
- Minimum 3 Years’ experience in a similar role implementing, maintaining, troubleshooting ICT Communications systems.
- Locate, identify and rectify copper & fiber faults in industrial and commercial areas
- Excellent troubleshooting & fault analysis, verbal and written communication skills
- Ability to handle multiple tasks and handle pressure situations
- Highly motivated and organised with a 'Can-do' attitude and attention to detail to meet individual and team deadlines and milestones
- Installing, managing, and troubleshooting complex ISP networks including NBN services (FTTP, FTTN, FTTC)
- Knowledge of Data Networking including LAN, WAN, routers/firewalls, at commercial sites
- Strong focus on customer service
- Excellent communication skills and a consultative approach

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Overtime pay

**Experience**:

- Copper and Fiber O&M: 3 years (preferred)

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