Service Advisor, Auckland South
5 days ago
Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do
- Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail or Hospitality customer service preferred
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Auckland, Auckland, New Zealand Tesla Full timeJob Overview:We are seeking a talented Service Advisor to join our team in Auckland South. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers have an outstanding experience when visiting our service center.Key Responsibilities:Provide exceptional customer service and respond to...
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