Business Support Assistant
1 week ago
HERA is a place where innovation meets impact. We challenge the status quo, push boundaries, and work on projects that shape not just the heavy engineering sector in Aotearoa New Zealand, but social and environmental good too. If you thrive in a workplace where autonomy is embraced, creativity is encouraged, and no two days are the same – we want you
The face of HERA – where first impressions count
At HERA, we believe in innovation, collaboration, and pushing boundaries in heavy engineering. But behind every great organisation is someone helping to keep the wheels turning smoothly – and that's where you come in
As our front desk administrator, you'll be the first point of contact for visitors, clients, and team members. Whether it's supporting onsite visitors and meetings, or editing a report, you'll be at the centre of it all
If you thrive on organisation, great customer service, communication, and keeping things running efficiently - this is the role for you
What you'll do:
Keep the office humming- Coordinate reception, greeting visitors with a warm and professional welcome.
- Provide excellent customer service, assisting with answering questions around our services, events and resources and handle customer feedback correctly.
- Answer phone calls, emails, and direct inquiries to the right team members.
- Maintain office supplies, ensuring everything is stocked and organised.
- Collect mail and arrange couriers.
- Ensure staff room and meeting rooms are clean, tidy, and stocked.
- Schedule and support onsite meetings, bookings, and travel arrangements.
- Assist the Manager Customer Experience with event coordination and logistics.
- Help with preparation for delivery of trainings and courses.
- Provide administrative support to the wider team as needed.
- Maintain and update records, policies and procedures, databases and similar, ensuring information is accurate and accessible.
- Assist with preparing reports, presentations, and communications.
- Support financial administration, such as processing invoices or expenses.
- Work alongside different teams to ensure smooth day-to-day operations.
- Support the Manager Customer Experience as and when required.
- Be a go-to person for general office inquiries and problem-solving.
- Arrange member publication loans, records and monitor returns.
- Upload publications to website.
- Print and file new publications.
- Record new library books and file.
No one's perfect, but you might be pretty darn close
- Excellent communication skills, with a welcoming and professional manner.
- Highly organised, with strong attention to detail and the ability to multitask.
- Proactive problem-solver, who can take initiative and adapt to changing needs.
- Experience in office administration, reception, or customer service is a plus.
- Tech-savvy, with proficiency in Microsoft Office and admin systems.
- Team player, who thrives in a collaborative work environment.
- Willingness to learn.
Why you'll love it here:
Except for the fact you don't have to battle the city traffic to get to mahi, we also offer:
- Great perks – Competitive salary, professional development opportunities, health and life insurance and a dynamic work environment.
- Extra leave entitlements – Birthday, whānau, tangihanga, plus a three-week break over Christmas.
- Inspiring culture – A team that challenges the norm and pushes boundaries.
- Exciting industry – Be part of a forward-thinking organisation making a real impact.
- Growth potential – Develop your skills and take on new opportunities as you grow with us.
Ready to be part of the team at HERA? Apply now with your CV + cover letter telling us why you would be great for this role
How do your skills match this job?Your application will include the following questions:
- Which of the following statements best describes your right to work in New Zealand?
- Which of the following Microsoft Office products are you experienced with?
- Do you have experience in administration?
- Do you have customer service experience?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
- Do you have a current New Zealand driver's licence?
- How many years' experience do you have as an administration assistant?
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