Revenue Operations Lead

4 days ago

Auckland, Auckland, New Zealand Datacom Full time

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The General Manager, Revenue will spearhead the comprehensive revenue operations strategy, driving transformative growth across the entire revenue cycle. This dynamic leadership role will optimise revenue streams from lead generation to customer acquisition and long-term retention, directly shaping the organisation's future success. Acting as the strategic connector between Sales, Marketing, Customer Success, and Service teams, the General Manager will orchestrate a unified revenue engine. By leveraging cutting-edge technology, data-driven insights, and process optimisation, this role will unlock operational efficiency, scalability, and sustained business performance.

What you'll bring

  • Proven Leadership: 8+ years of experience in revenue operations, sales operations, or a related field, with at least 5 years in a leadership or senior management role within a SaaS business.
  • Revenue Operations Expertise: Deep understanding of the full sales funnel, from lead generation through to customer retention, and the ability to optimise each stage for maximum impact.
  • Data-Driven Decision Making: Strong analytical skills, with experience in data analytics, business intelligence, and the ability to translate insights into actionable strategies.
  • Cross-Functional Leadership: Experience in leading and aligning cross-functional teams, particularly in Sales, Marketing, and Customer Success.

Responsibilities

  • Strategic Leadership: Develop and implement a holistic revenue operations strategy that aligns with SaaS Portfolios overarching business goals. Work closely with the leadership teams to drive revenue growth, operational efficiency, and customer satisfaction.
  • Revenue Process Optimisation: Own the revenue operations process from end-to-end. Ensure continuous optimisation of lead generation, customer acquisition, and retention workflows to improve both efficiency and effectiveness.
  • Cross-Functional Alignment: Foster seamless collaboration between Sales, Marketing, Customer Success, and Service teams. Ensure alignment of all revenue-generating functions to deliver a unified and exceptional customer experience.
  • Data-Driven Performance: Use advanced analytics to define and track KPIs across the revenue cycle, including conversion rates, pipeline velocity, churn, and customer lifetime value. Leverage data to continuously improve processes, predict trends, and optimise resource allocation.
  • Deal Pricing: Collaborate with Sales, Finance, and Product teams to develop and implement competitive pricing models that align with revenue goals. Ensure pricing governance, support deal structuring, and use data insights to refine strategies, driving both short-term wins and long-term growth.

Culture and Benefits

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#J-18808-Ljbffr

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