Service Manager
2 weeks ago
Warkworth Toyota is your local North Auckland Toyota dealership covering New, Used and Signature Class sales, Service, Parts, and Finance making us a "One-Stop shop" for everything you need.
We are currently seeking a highly motivated and experienced Service Manager to lead our service team, ensuring outstanding customer satisfaction and the smooth operation of our workshop.
About The Role- Managing the service department including management and development of team members.
- Managing and achieving departmental budgets KPI's and Key Area Targets set by Toyota New Zealand and the management team.
- Oversee and manage team member's tasks, productivity and efficiency.
- Developing and maintaining service processes so that they are simple and effective.
- Rolling out customer care programme in the dealership – promoting high level of customer satisfaction with service.
- Utilise strong supervisory skills to effectively manage the Service Department workshop and support the Service Foreman, Service advisors, Parts and Sales Department staff.
- Remain compliant with both Kodawari and Enviromark Certification.
- Proven experience as a Service Manager in the Automotive industry.
- Strong customer service skills, maintaining long standing relationships.
- Clean and current drivers' licence.
- Ability to work 5 days a week and every second Saturday.
- Able to communicate thoughts, ideas and information in a logical, organised and persuasive manner.
- Competent computer skills including a medium to high level of Microsoft Office skills.
- National Certificate Automotive Engineering (or equivalent technical experience or qualification) – preferred but not essential.
- A positive and supportive working environment.
- Ongoing training and development.
- Great staff incentives.
- Company vehicle and fuel card.
If you're ready to take on this exciting leadership role and be part of a dynamic team, we'd love to hear from you
Seniority level- Mid-Senior level
- Full-time
- Other
- Consumer Services
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