Service Managers

Add expected salary to your profile for insights.

• Lead, inspire and shape the future of mental health and addictions care
• Exciting leadership opportunity - collaborate with Clinical Heads to lead our dedicated teams.
• Influence and drive change - be a key player in service planning and strategic initiatives.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the roles

A restructure of the Leadership and Mental Health and Addictions, and Acute and Hospital portfolio of services at Counties Manukau has resulted in the creation of two new portfolios, each with its own dedicated Service Manager and Clinical Head roles as follows:

We are now seeking two exceptional Service Managers to lead each of these distinct portfolios, working in a highly collaborative manner with one another, the respective Clinical Heads and wider multidisciplinary leadership team.

Both roles will be responsible for all aspects of the financial, administrative and operational management within their respective portfolios. You will be a member of the Mental Health and Addictions Leadership team, accountable to the General Manager. Working alongside other Service Managers, Clinical, Cultural and Professional Leaders and the Lived Experience workforce, you will contribute to the development and delivery of service plans and achievement of the Mental Health and Addictions Health targets.

Our team of clinicians and support staff are committed to providing excellent, best-practice care to tangata whaiora and their whanau as they journey through the acute inpatient unit. They maintain close working relationships with their colleagues across the care continuum, including Community Mental Health teams, NGO partners and primary care providers. This state-of-the-art therapeutic environment is enhanced by internal courtyards and currently operates three wards with 52 bed capacity. It is anticipated a fourth ward will be operational by late 2025.

Acute Services consists of the following multidisciplinary teams:

• Intake and Acute Assessment (including staff who work in the Middlemore Hospital Emergency Department)
• Referral Management Service
• Home Based Treatment and Tamaki Oranga Recovery Centre, a 20 bed, all male inpatient rehabilitation unit in Ootara

These services work in close partnership with the Adult Community teams, NGO partners and primary care providers. They strive to deliver care that is accessible, compassionate and culturally responsive to the needs of our South Auckland communities.

You will have leadership experience in health service delivery, operations and financial management, and a strong commitment to improving the experience of tangata whaiora and whaanau who access our services.

You will also have the following:

• Relevant tertiary qualification in clinical, health or business.
• Five years management experience in a large, multifaceted healthcare environment including staff management, financial management and change management.
• Strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
• Ability to take and lead people on a journey of growth and change.
• Skills to excel at operating in a fast-paced, collaborative environment.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to apply

To apply please click 'apply now'. All applications must be submitted through our online careers portal by midnight Wednesday, 23 April 2025. If you have any questions about the role, please contact Tangi Namulauulu at tangi.namulauulu@middlemore.co.nz.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.