Customer Service

1 week ago


New Plymouth, Taranaki, New Zealand NZ Hardware Ltd Full time

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About the role

We are seeking a New Member to join our Customer Service Team at NZ Hardware Ltd in New Plymouth, Taranaki.

As part of our Customer Service Team, you will play a role in providing exceptional service to our customers. You will play a vital role in ensuring smooth order processing, providing accurate information, and delivering exceptional service. You will collaborate with internal teams to support sales, logistics, and operations, ensuring customer needs are met efficiently and professionally.

This full-time position offers the opportunity to be part of an innovative and continuously growing company within the construction industry.

What you'll be doing

  1. Manage customer inquiries via phone and email with professionalism and efficiency.
  2. Process orders accurately and ensure timely follow-ups and dispatch orders.
  3. Resolve customer concerns and proactively identify solutions.
  4. Work closely with the sales and operations teams to ensure seamless order fulfillment.
  5. Maintain accurate records and documentation related to customer accounts.

What we're looking for

  • General computer skills (full systems training will be given).
  • Reliable, friendly, and self-motivated with a great attitude.
  • Keen to learn and upskill.
  • Must have excellent communication skills (phone and email).
  • Attention to detail and ability to multitask.
  • New Zealand residency or a valid NZ working visa.

What we offer

We value our employees and strive to provide a supportive and rewarding work environment.

Training provided to enhance your skills.

About us

NZ Hardware Ltd is a leading supplier of Door, Window, and Bathroom Hardware to the construction industry nationwide. With over 100 years of experience combined, we pride ourselves on our commitment to customer service, innovation, and as an employer, we foster a collaborative and inclusive work culture, where our employees are empowered to contribute to our continued growth and success.

If you're ready to join a dynamic team and contribute to the future of the construction industry, we encourage you to apply for this exciting Customer Service role with NZ Hardware Ltd. Apply now.

(All applications should be accompanied by your CV and a cover letter.)

How do your skills match this job?

Your application will include the following questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • How many years' experience do you have in the construction industry?
  • Do you have order processing experience?
  • What's your expected annual base salary?
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