Customer Service Representative

1 week ago


New Plymouth, Taranaki, New Zealand TSB Bank Full time

As a key member of our team, you'll play a critical role in delivering exceptional customer service, serving as our initial contact point and conveying important messages to engage with our customers.

About the Role

This Contract Fixed Term position is focused on delivering activities within a specialised area of knowledge while adapting across the organisation to assist with customer service initiatives.

Main responsibilities include managing escalations, analysing procedures and policies to determine intended outcomes, and providing outstanding customer service, financial crime prevention, and support services to meet process service levels.

We strive to create a collaborative team environment where everyone feels supported to be their best self. If you're passionate about delivering exceptional customer experiences and have a high degree of empathy and emotional intelligence, this role might be perfect for you.

  1. Assume responsibility for the main duties, such as fulfilling regulatory obligations for card operations, AML/CFT regulations, and onboarding and verification requirements.
  2. Make informed decisions, analysing both the procedure and the policy to determine the intended outcome.
  3. Help with supplementary duties that involve interacting with customers to support them throughout the larger activities, stepping in to help as needed.


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