Customer Service Representative

1 week ago


New Plymouth, Taranaki, New Zealand The Warehouse Group Part time
Company Overview
The Warehouse Group is a leading retailer in New Zealand, operating several well-known brands including The Warehouse, Warehouse Stationery, and Noel Leeming. Our goal is to deliver exceptional customer experiences through our stores and online platforms.

Job Description
This role involves providing excellent customer service at our in-store service desk, ensuring customers receive the highest level of service possible. Key responsibilities include answering customer inquiries, processing returns and exchanges, and supporting our Loss Prevention team. A positive attitude, strong communication skills, and ability to work well under pressure are essential for this role.

Required Skills and Qualifications
Ideal candidates will have previous experience in retail, hospitality, or a customer-facing role, with a positive attitude and strong attention to detail. The ability to undertake heavy lifting, climbing ladders, and being on your feet for long periods is also necessary.

Benefits
We offer a range of benefits, including a Team Card discount card, Here for Good Leave, Birthday Leave, and access to confidential counseling through Benestar. This role provides an excellent stepping stone into other internal opportunities within The Warehouse Group.

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