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Primary Technical Support Engineer

4 weeks ago

Auckland, Auckland, New Zealand Schneider Electric Norge AS Full time
  • Join our Technical Support team as the Primary Technical Support Engineer
  • Previous experience in Home & Distribution, Low-voltage and Industrial Automation products and applications is essential
  • Location in Sydney, Adelaide (AUS) or Auckland, Christchurch (NZ) plus benefits

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity:

The Primary Technical Support Engineer will provide technical support for Schneider Electric's Home and Distribution, Low-voltage and Industrial Automation products. Reporting to the Advanced Technical Support Manager, the Primary Technical Support Engineer will be our customer's first advocate and connect our teams to provide a simplified, seamless experience.

Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement and a pivotal role in guiding customers and SE businesses in selecting and implementing our products and ensuring customer expectations are met and business goals are achieved.

Key operational responsibilities:

  • Deliver the primary level of technical support on our range of Electrical Power distribution and automation products in a timely manner
  • Engage with various Internal stakeholders (Product marketing, sales, customer care team, Advanced technical support) as and when needed
  • Develop personal technical expertise on Schneider Electric's product range (including PDL) and contribute towards company knowledge resources (FAQ's and Articles)
  • Pre-sales assistance and entry-level post-sales support
  • Identify and understand customer issues and expectations
  • Enhance customer satisfaction and continue to refine customer management skills
  • Contribute to and lead identification of new opportunities during engagement discussions with the customer
  • Bolster the company's reputation by providing excellent customer service

About you:

You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium service offerings to our customers. You are customer-obsessed and aim to deliver extraordinary results and experiences for customers.

Key skills and experience:

  • Tertiary qualification in Electrical, Electronics, Power, Process Automation, Mechatronic Engineering, or a Trade Qualification with relevant experience of minimum 2-3 years.
  • Fundamental understanding of Electrical Power distribution concepts, applications, and related products
  • Estimation experience (in electrical distribution products) and exposure to entry-level electrical fault finding preferred
  • Good business understanding in customer services, conflict resolution and related processes
  • Advanced computer skills, data analysis, and an understanding of local electrical standards
  • Experience with any customer-support management tools (for example: Salesforce bFO) will be preferred
  • Proven ability to collaborate with multiple stakeholder groups and strong commercial acumen
  • A growth mindset through well-developed digital skills and a technical aptitude
  • Well-developed interpersonal skills coupled with a customer-centric approach

All applicants must have working rights in Australia or New Zealand at the time of application and will be required to provide documented evidence if selected for Interview.

Benefits of Working for Schneider Electric

  • Flexibility at Work and Global Family Leave
  • Option to participate in our Share Program, with discounts and company contribution for employees
  • Potential opportunity to purchase further annual leave
  • Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
  • Continuous training on Schneider products
  • Exposure to a market leader in sustainability and automation
  • Global support at your fingertips
  • Working in a well-balanced team and inclusive environment

We're a great place to work but we are continually striving to be the best place to work, join us and see how

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

Become an IMPACT Maker with Schneider Electric – apply today

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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