IELTS Operations Assistant

6 days ago


Auckland, Auckland, New Zealand IDP International Education Specialists Full time

Select how often (in days) to receive an alert:

Location:

NZ

Company: IDP Education Services New Zealand Limited

Requisition ID: 3104

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

The IELTS Operations Assistant supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.
This role provides opportunities to enter full-time, permanent and more senior roles for ambitious applicants.
The role will support our operations at Auckland, NZ

Key accountabilities

Customer Service

• Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person, over the phone and by email

• Build and maintain a good working relationship with internal and external stakeholders

• Provide advice relating to official IELTS preparation tools and IDP services

• Support clients with a diverse range of backgrounds and abilities

• Contribute to a supportive, innovative and customer-focused team culture

Operations Management

• Management of test day activities including customer registration and supervision of the test

• Preparation of test day documents

• Updating digital databases and records

• Oversee and update the schedule of Speaking tests

• Ensuring the proper management of secure and confidential materials

• Problem-solving and troubleshooting technical systems including hardware and software platforms

• Deliver our operation in Auckland and at off-sites

• Contribute to a culture of continuous improvement and best practice

Quality and Compliance

• Ensure all pre-test, test day and post-test activities meet IELTS standards

• Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality

• Responding to any incidents or potential security risks

• Completion of required training policy acknowledgments

• Carry out work in a professional manner in accordance with organisational values

• Contribute to a culture of quality, integrity and excellence

Required experience
  • Excellent verbal and written communications skills
  • Background in English language teaching/testing in IELTS desirable
  • Strong problem-solving and decision-making
  • Demonstrated ability to work independently and effectively within a team
  • Customer and quality-focused with strong attention to detail
  • Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner.
  • Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies.
  • Availability to work both days on weekends
  • Open and willing to travel occasionally around NZ for offsite testing
#J-18808-Ljbffr

  • Auckland, Auckland, New Zealand IDP Education Ltd Full time

    About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...


  • Auckland, Auckland, New Zealand IDP International Education Specialists Full time

    Job Title: IELTS Operations AssistantWe are seeking a highly motivated and detail-oriented individual to join our team as an IELTS Operations Assistant, supporting the Test Centre to deliver an exceptional customer experience.This role provides opportunities to work collaboratively with internal and external stakeholders, manage multiple tasks and...


  • Auckland, Auckland, New Zealand IDP International Education Specialists Full time

    About This RoleWe are seeking a skilled and enthusiastic individual to join our team as an IELTS Operations Assistant, providing support to the Test Centre team and contributing to the delivery of high-quality IELTS testing services.This role offers opportunities for personal and professional growth, working collaboratively with a diverse team and...


  • Auckland, Auckland, New Zealand IDP International Education Specialists Full time

    Job Summary:We are seeking a highly organised and customer-focused individual to join our team as an IELTS Operations Assistant, providing support to the Test Centre team and contributing to the delivery of high-quality IELTS testing services.This role offers opportunities for personal and professional growth, working collaboratively with a diverse team and...


  • Auckland, Auckland, New Zealand IDP Education Ltd Full time

    About IDP Education LtdWe operate globally as the leading provider of international education services, striving for excellence and customer satisfaction in everything we do.The successful candidate will be part of a dynamic team working towards a common goal: to deliver exceptional customer experiences and efficient operations within the Test...


  • Auckland, Auckland, New Zealand IDP Education Ltd Full time

    About IDP Education LtdIDP is a multinational organisation specialising in international education services, dedicated to making local dreams become realities worldwide.This role offers the opportunity to join our esteemed team at the Test Centre in Auckland, NZ, supporting the achievement of efficiency, compliance and customer satisfaction.Job...


  • Auckland, Auckland, New Zealand IDP Education Ltd Full time

    About IDP Education LtdIDP is the global leader in international education services, delivering global success to students, test takers and our partners through trusted human relationships, digital technology and customer research.Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our...


  • Auckland, Auckland, New Zealand IDP International Education Specialists Full time

    About IDP International Education SpecialistsIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised...


  • Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

    JACOBS DOUWE EGBERTS is committed to building a safe and inclusive work environment where everyone can be their true selves. We are seeking an Operational Assistant to join our team in Auckland. This is a permanent, full-time role with a competitive salary.The successful candidate will be responsible for ensuring a smooth production process, maintaining...


  • Auckland, Auckland, New Zealand Draft NZ Limited Full time

    Position Overview:Draft NZ Limited is currently seeking experienced Logistics Operations Assistants to support our warehouse and distribution activities.Main Duties:Assist in the operation of Reach Trucks and Counter Balance ForkliftsEnsure accurate and efficient movement of materials throughout the warehouseContribute to maintaining a safe and organized...


  • Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time

    We're seeking an experienced Operations Assistant to join our Auckland manufacturing team. In this critical role, you will provide vital support to the Production team, ensuring seamless execution of daily operations.Your main responsibilities will include coordinating logistics, managing inventory, and handling administrative tasks. You will be expected to...


  • Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

    About the RoleWe are seeking a talented Operations Assistant to join our team at JACOBS DOUWE EGBERTS. In this role, you will support the Production team in delivering exceptional results, focusing on MOS coordination, administrative activities, and process improvement.You will work closely with the Production team to prioritize tasks, manage workflows, and...


  • Auckland, Auckland, New Zealand The University Of Auckland Full time

    Operations Assistant - 12 months fixed termContractContract Type: Fixed-TermCampus: Auckland City CampusPosition Number: 55573966UoA Department Name: Sports and RecreationWaipapa Taumata Rau | The University of AucklandThe University of Auckland is New Zealand's leading university, supporting the success of 40,000+ students.Campus Life, the University's...


  • Auckland, Auckland, New Zealand Lion Pty Ltd Full time

    Lion Pty Ltd is seeking an experienced Operations and Maintenance Assistant to join our Packaging team. In this role, you will assist in the operation and maintenance of complex equipment, ensuring smooth production processes.You will work closely with colleagues to identify areas for improvement and implement changes to enhance efficiency and productivity....


  • Auckland, Auckland, New Zealand New Zealand Red Cross Full time

    At New Zealand Red Cross, we are committed to creating a workplace where everyone can reach their full potential. We value diversity, inclusivity, and accessibility, and strive to foster an environment that promotes respect, empathy, and teamwork.In this role as a Retail Operations Assistant, you will have the opportunity to work in a dynamic team that...


  • Auckland, Auckland, New Zealand Arjo Full time

    About ArjoWe're a healthcare company that empowers movement for people with mobility challenges. We take every opportunity to work and grow as one team, taking pride in sharing our knowledge and experience.We go above and beyond for people facing mobility challenges.Job DescriptionThis is an exciting opportunity to join our Warehouse team in Auckland,...


  • Auckland, Auckland, New Zealand The University of Auckland Full time

    Operations Assistant - 12 months fixed termContractContract Type: Fixed-TermCampus: Auckland City CampusPosition Number: 55573966UoA Department Name: Sports and RecreationWaipapa Taumata Rau | The University of AucklandThe University of Auckland is New Zealand's leading university, supporting the success of 40,000+ students. Campus Life, the University's...


  • Auckland, Auckland, New Zealand Oceania Group Full time

    About the RoleThe Helier by Oceania is a luxury retirement living community nestled in St Heliers, committed to providing residents with exceptional care and service. We are seeking a skilled Culinary Operations Assistant to join our team and assist our Executive Chef with day-to-day kitchen operations.Key Responsibilities* Prepare and cook raw materials to...


  • Auckland, Auckland, New Zealand Tangram Full time

    Factory Assistant with Forklift ExperienceWe are seeking a motivated Factory Assistant to join our manufacturing team in East Tamaki. This is a permanent full-time role that offers a great opportunity for career growth and development.Your key responsibilities will include:Operating basic machinery and equipmentLabelling and filling paint bucketsManual...


  • Auckland, Auckland, New Zealand Pattle Delamore Partners Limited Full time

    PDP is a dynamic and growing consultancy with opportunities for career growth and development.We're seeking an experienced Business Operations Assistant to join our Auckland office team, supporting our internal teams and driving business efficiency.About the JobSupport our internal teams by providing administrative assistance and contributing to the smooth...