Customer Service Specialist

4 days ago


Auckland, Auckland, New Zealand IDP International Education Specialists Full time
Job Title: IELTS Operations Assistant

We are seeking a highly motivated and detail-oriented individual to join our team as an IELTS Operations Assistant, supporting the Test Centre to deliver an exceptional customer experience.

This role provides opportunities to work collaboratively with internal and external stakeholders, manage multiple tasks and priorities, and contribute to a culture of continuous improvement and best practice.

Main Responsibilities:
  • Coordinate with the Test Centre team to ensure seamless delivery of IELTS testing services.
  • Manage customer enquiries and respond to issues in a timely and professional manner.
  • Prepare and distribute test day materials and oversee the smooth execution of test day activities.
  • Update digital records and databases to ensure accuracy and integrity.
  • Identify and address potential security risks and take corrective action as necessary.


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