Service Delivery Manager, Transmission Lines

2 weeks ago

Christchurch, Canterbury, New Zealand Transpower New Zealand Limited (TPNZ) Full time
Service Delivery Manager, Transmission Lines - Christchurch
  • Partner with service providers to ensure sites and assets are maintained optimally
  • Enjoy a mix of office and site-based work
  • Drive operational performance, safety, continuous improvement, and sustainability

Bring your outstanding communication/influencing skills. Enjoy dynamic work and ongoing learning in a role that ensures we keep the lights on for New Zealand

Transpower is committed to empowering the energy future of New Zealand - Whakamana I te mauri hiko tū mai Aotearoa and plays an active role in transitioning the country to a decarbonised economy.

Our transmission network includes over 12,000km of transmission lines, 25,000 transmission towers, and 170 substations - assets that are worth more than $5 billion and provide direct benefits to our people and businesses across the motu.

About the team

Our Grid Delivery division is accountable for the delivery of all work across New Zealand's transmission network. This includes project and maintenance work, delivered in conjunction with our service provider organisations. Transpower delivers approximately $400M capex and $100M in opex per annum.

About the opportunity

The role will be based in our Christchurch office and work closely with our service providers across the South Island to provide assurance that Transpower safely and consistently meets agreed service levels.

Along with your peer Service Delivery Managers (site custodians) and our Service Performance Managers (performance champions), you'll facilitate delivery of the work programme for your Regional Service contract area and any event-response required to achieve our service level goals, minimising (while optimising) outages on the grid.

Working with our highly skilled service provider team, works schedulers, and project managers, you'll ensure work is completed safely, to plan, and to agreed standards. Through building strong relationships that encourage best practices in a technically challenging work environment, you'll ensure human error and equipment-related faults are minimised and resolved quickly, without harm, and with minimal service interruption to our customers. Working alongside Grid Investigations and Project teams, you'll be involved in the following exciting projects/potential projects:

  • Providing operational input into the development of Business Cases
  • Upgrades and asset replacements (Grid Enhancements)
  • Working closely with Project Managers as we implement resilience projects and substantial upgrades to our grid infrastructure

About you

You're practically minded, with well-developed relationship management and indirect leadership skills, and a performance orientation. A full clean drivers' licence and the ability to travel will enable you to visit sites within your regional area. Previous roles will have honed your forward-thinking skills and you will investigate and solve problems at pace, both in the office and on site.

Known for your tech savvy and productive collaboration and influencing skills, you love to enable quick wins and have the tenacity and drive to ensure continuous improvement and practice excellence over the long term.

Your CV and cover letter will clearly articulate:

  • In depth understanding of transmission assets and their significance for service delivery - Lines background preferred
  • Good understanding of operational performance management, ideally involving reliability centred maintenance
  • Well-developed verbal and written communication skills, and experience of electronic maintenance management systems e.g. Maximo or similar
  • Sound experience of providing assurance, preferably in a field-based safety capacity partnering with service providers
  • A relevant degree/tertiary qualification and/or industry tertiary qualification, however equivalent experience in the industry or similar types of environments will also be considered.
  • A practical, hands-on orientation and continuous improvement approach

Join us at Transpower

Aotearoa is powered by the people who work here. Every home, every marae, every electric vehicle, every hospital relies on the electricity we manage and deliver. This is your opportunity to join us on a mission that affects all New Zealanders, every day, and long into the future.

With over 28 nationalities, our people provide diverse perspectives, knowledge, and rich experience which they love to share. We work in the office or on-site for a minimum of three days each week, which helps is build and maintain relationships, support learning, deliver outcomes and sustain our culture. This approach also offers staff the flexibility they need for both work and personal commitments, with adaptable daily start and finish times.

If stepping into a varied leadership role (without line management responsibilities) excites you, and you're energised by meaningful work, challenges, and great learning opportunities, we'd love to hear from you.

We invite you to review the position description in full and apply without delay.

Role closes Sunday 27 April, however, you may be contacted for an exploratory conversation prior to the close date to facilitate shortlisting.

Existing eligibility to work in NZ is required. Preference will be given to New Zealand citizens or permanent residents.

Interested in knowing more, and seeing our Wellington head office? Watch a brief video here.

Position Description

Reference # 34779

Posted on 08 Apr 2025

Closes on 27 Apr 2025 23:55

Location(s) Christchurch

Expertise Civil, Electrical, Mechanical, Engineering Science, Engineering, Project Management

In a grid emergency please call 0800 THE GRID.

#J-18808-Ljbffr

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