Control Room Operator

3 days ago

Auckland, Auckland, New Zealand Auckland Council Full time

Are you up for the challenge? Join our team and make a difference in ensuring a safe and secure environment

This is a fantastic opportunity to join our Security team at Tātaki Auckland Unlimited. This is a permanent, full-time opportunity, working 40 hours per week on a shift or rotational basis.

Are you ready to take on the role of a Control Room Operator? In this position, you'll be working closely with the Shift Supervisor to efficiently operate and keep a close eye on CCTV (Closed Circuit Television), access, and alarm systems. Your primary goal will be to ensure everything runs smoothly while adhering to operating procedures, legislation, and best practices.

Key Responsibilities:

  • Always ensure the highest level of security for buildings and contents.
  • Assess and deal with security risks through sound workplace practices.
  • Ensure that the security of Tātaki Auckland Unlimited Venues and the safety of occupants are maintained.
  • Adhere to all rules, regulations, and procedures pertaining to security and the organisation's code of ethics.
  • Treat all information and procedures as strictly confidential.
  • Participate in all training, meetings, and development exercises as may be required.
  • Assist in preparations for and clearance of special security operations.
  • Be a proactive and supportive member of the Safety and Security team.
  • Make decisions and provide solutions that balance the needs of people, the organisation, and the environment.
  • Take individual responsibility for health and safety.
  • Identify and report all hazards and take action to eliminate them where practicable.
  • Carry out the duties of a fire warden in the event of a fire alarm activation or other building evacuation.

You will be highly motivated with strong observation and problem-solving skills. You have a strong understanding of security principles, best practices, and procedures. Familiarity with various security systems, including CCTV, access control, and alarm systems. You will enjoy working as part of a wider team of security personnel with a high level of integrity, confidentiality, and ethical conduct.

To be successful in this role, you will also display the following:

  • Can multi-task in a fast-paced environment.
  • Possesses excellent communication skills, with the ability to take charge in challenging situations and effectively collaborate with your stakeholders.
  • The ability to build strong relationships, both within and outside the department, comes naturally to you, showcasing your exceptional listening and communication abilities.
  • Self-motivated and have keen attention to detail to ensure that nothing escapes your notice, even during extended periods of concentration.
  • You have a unique talent for spotting small details and detecting unusual behaviour.
  • The ability to maintain a positive relationship across all levels of the organisation is second nature to you, reflecting your commitment to contributing to the overall success of the team.
  • Ability to liaise effectively with various agencies and staff members to ensure the CCTV system is utilised appropriately, maintaining high standards of evidential records and statements.
  • Deliver exceptional service when handling radio, telephone, and Microsoft Teams communications, resolving enquiries professionally and efficiently.
  • Take charge of maintaining and updating standard operating procedures (SOPs) in collaboration with the Security Development Advisor.
  • Demonstrate a keen eye for identifying suspicious behaviour and promptly alerting the appropriate authorities.
  • Adapt and evolve with the changing business and people needs, showcasing your flexibility and adaptability.

Applications close 2nd February 2025

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Applicants will be required to undergo a drug test prior to commencing employment if your last drug test was greater than 12 months ago.

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