Operations Adviser EM

4 days ago

Wellington, Wellington, New Zealand Department of Corrections NZ Full time

Think shiftwork might work better for your lifestyle?.....avoid that 9-5 hustle and bustle, and have a work life balance.

  • Starting salary $67,500, plus shiftwork allowance
  • Work with a supportive team using the latest tracking technology
  • Numerous vacancies available, located in Upper Hutt

Ngā kawenga | About the role

Working at Ara Poutama Aotearoa (Department of Corrections) is a big responsibility. You will be part of a 24/7 team of people who are helping to manage and monitor people placed on electronic monitoring bail within our communities all over the country.

You might be wondering how you can make other lives better as an Operations Adviser in our Electronic Monitoring team?

As an Operations Adviser no two days are the same, and no two calls are either. One minute you're liaising with the Police for a high-risk arrest, next developing workable solutions for those on bail. Excellent communication skills, critical thinking, having the ability to multitask and think outside the square is your key to success in this role

It's a demanding role that requires a lot of empathy. You've got to be able to put yourself in their shoes. They need our support, and you need their trust. Whether its welfare checks, problem solving or diffusing a stressful situation - that's what you're there for. And you've got a great and highly experienced team to back up and support you along the way.

In this role you will be on an 8-week rotating shift pattern which includes 3-shift types, morning, afternoon and nights. You will be required to work all three shift types during the 8-week pattern. This can take some time to get used to, and it's important for you to think about your commitments outside of work before applying. Please ensure you review the Job Description attached to this vacancy which includes more information on how a typical roster would look.

These positions are located in Upper Hutt.

This is a busy role, to ensure your success we would look to you to demonstrate some or all of the following skills, experience and attributes:

  • Experience with phone and email communications with a variety of clients
  • Demonstrate your critical thinking skills i.e problem solving, use of judgement, and ability to investigate
  • Current and strong computer literacy, with ability to pick up new systems
  • Resilience in challenging situations with people and negative behaviour
  • Be an excellent team player, and contribute to our wider success
  • Experience in shift work will be a bonus as routines change

The starting salary for this role is $67,500.

Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu.

As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi.

It is an exciting time to join us, and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whānau.

We welcome applications from disabled and neurodiverse communities, all cultures, faiths, and Rainbow communities, as we appreciate the richness of experience that diversity brings to our organisation. We strive to make our recruitment process fair and inclusive, and we encourage applicants to discuss reasonable accommodation with us if required at careers@corrections.govt.nz.

To apply, please submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience. Alignment to our kaupapa is critical to our success - we ask that you provide examples which reflect and demonstrate our organisation values.

This role is not covered by the Criminal Records (Clean Slate) Act 2014, therefore please disclose any offences with the law, even if they are outside 7 years. Applicants who have lived overseas in the last 10 years will also be required to provide an overseas police clearance if they are successful in gaining employment with us.

Applications close on: Thursday 22nd of April 2025

All applications must be submitted through our careers site to ensure transparency. Applications received via email will not be considered.

As we have multiple roles available, we will be reviewing applications as they come in and holding Assessment Centres for successful applicants before the closing date. There may be a time-gap between applying and hearing from us regarding your application due to volumes, and we thank you for your patience.

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