L1 IT Support Technician
2 weeks ago
**Technical Support Specialist**
**Job Summary:**
Seeking a Technical Support Specialist to provide first-level support for hardware and software issues, diagnose and troubleshoot computer and network problems, and resolve user issues related to operating systems, applications, and hardware peripherals.
The ideal candidate will possess excellent communication and interpersonal skills, strong problem-solving abilities, and attention to detail. Familiarity with Windows and macOS operating systems, basic understanding of networking concepts and hardware components, and experience with mobile device configuration are required.
**Responsibilities:**
* Provide first-level support for hardware and software issues via phone, email, or in-person
* Diagnose and troubleshoot computer and network problems
* Resolve user issues related to operating systems, applications, and hardware peripherals
* Maintain accurate inventory of IT assets, including laptops, mobile devices, and software licenses
* Assist with the procurement and deployment of IT equipment as needed
* Track and manage the lifecycle of IT assets from acquisition to disposal
* Configure laptops and mobile devices for new users according to company standards
* Install and update software applications and system updates
* Ensure all devices are secure and compliant with company policies
* Maintain detailed records of support requests, resolutions, and user interactions in the ticketing system
* Generate reports on support trends and asset utilization
* Provide basic training and guidance to users on software applications and IT tools
* Assist in creating user manuals and instructional materials
**Key Requirements:**
* Associate degree in Information Technology or a related field
* Previous 3 years of experience in an IT support role
* Familiarity with Windows and macOS operating systems
* Basic understanding of networking concepts and hardware components
* Experience with mobile device configuration
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and attention to detail
**Our Company:**
We are a global organization committed to equal opportunity, inclusion, and diversity. We seek to foster a culture of belonging and purpose, where everyone can thrive and feel engaged, and where difference is respected and valued.
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