Current jobs related to Customer Care Engagement Specialist - Auckland, Auckland - Kerry
-
Noel Leeming Customer Care Specialist
4 weeks ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...
-
Customer Care Specialist NLG
2 weeks ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...
-
Customer Care Specialist NLG
3 months ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCompany DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...
-
Customer Care Team leader
6 days ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCompany DescriptionAre you ready to lead in a fast-paced, high-energy role where your impact will be felt every day? We're looking for a confident, proactive leader to head one of our Customer Care teams in Wiri, driving excellence in every interaction. At The Warehouse Group (TWG), New Zealand's largest retailer and a beloved Kiwi brand, our mission is...
-
Sea Logistics Customer Care Specialist
4 weeks ago
Auckland, Auckland, New Zealand Kuehne Nagel Full timeKuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team This role sets itself apart from other Customer Care roles within the industry. Your Role As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support while also driving...
-
Specialist Customer Success Manager
2 weeks ago
Auckland, Auckland, New Zealand SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Support Specialist
2 months ago
Auckland, Auckland, New Zealand IDEXX Full timeAre you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for youThis role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base. You'll support our global users on complex workflow and technical...
-
Category Specialist
3 weeks ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCategory Specialist - Merchandise Team We're seeking dynamic and self-motivated individuals to join our Merchandise Team as Category Specialists. As part of our team, you'll play a crucial role in supporting the day-to-day operational admin, supplier relationships, and buying assistance to our Buyers across various categories. About The Warehouse Group The...
-
Category Specialist
2 weeks ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCategory Specialist - Merchandise TeamWe're seeking dynamic and self-motivated individuals to join our Merchandise Team as Category Specialists. As part of our team, you'll play a crucial role in supporting the day-to-day operational admin, supplier relationships, and buying assistance to our Buyers across various categories.About The Warehouse GroupThe...
-
Digital Campaign Specialist
2 months ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCompany DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we...
-
Supportive Care Administrator
1 month ago
Auckland, Auckland, New Zealand Kinetic Recruitment Full timeSupportive Care Administrator About Us: This is a pivotal role, you'll be the backbone of our Supportive Care Administration Section, ensuring smooth operations and exceptional service delivery. You'll work closely with internal teams and external clients, manage critical records and resources, and provide vital support to both staff and volunteers.Role...
-
Supply Chain Specialist
3 weeks ago
Auckland, Auckland, New Zealand Warehouse Group Full timeSupply Chain Specialist – Supply Planning We're seeking a dynamic professional with a blend of strong commercial acumen, supply planning, and logistics expertise to play a pivotal role in revolutionising our stock flow processes. About The Warehouse Group The Warehouse Group is a leading retailer in New Zealand, operating across The Warehouse, Warehouse...
-
Supply Chain Specialist
2 weeks ago
Auckland, Auckland, New Zealand Warehouse Group Full timeSupply Chain Specialist – Supply PlanningWe're seeking a dynamic professional with a blend of strong commercial acumen, supply planning, and logistics expertise to play a pivotal role in revolutionising our stock flow processes.About The Warehouse GroupThe Warehouse Group is a leading retailer in New Zealand, operating across The Warehouse, Warehouse...
-
Digital Campaign Specialist
3 weeks ago
Auckland, Auckland, New Zealand Warehouse Group Full timeDigital Campaign Specialist The Warehouse Group We're a leading retail company in New Zealand, operating some of the country's most beloved brands, including The Warehouse, Warehouse Stationery, and Noel Leeming. Our mission is to deliver exceptional customer experiences and stay ahead of the competition. About Market Media Market Media is our Retail...
-
Compute Sales Specialist
3 weeks ago
Auckland, Auckland, New Zealand HPE Full timeCompute Sales Specialist This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office. About Us Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...
-
Category Specialist
1 month ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCompany DescriptionAre you a recent graduate, with great admin / organisational skills, with a passion for retail and looking for an opportunity to kickstart your career? Or perhaps you have great store experience, a real understanding of products and want to learn and support the behind-the-scenes of how our products land in store?The Warehouse Group (TWG)...
-
Specialist, Selling
3 weeks ago
Auckland, Auckland, New Zealand NIKE, Inc. Full timeBecome a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Supply Chain Specialist
1 month ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCompany DescriptionAre you ready to be an integral part of driving success in a fast-paced environment? We're looking for a dynamic Supply Chain Specialist who can champion supplier relationships.The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest...
-
Clinical Applications Specialist
2 months ago
Auckland, Auckland, New Zealand Philips Full timeJob TitleClinical Applications Specialist - DXR NZJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.Your rolePhilips challenges you to...
-
Supply Chain Specialist
3 weeks ago
Auckland, Auckland, New Zealand Warehouse Group Full timeCompany DescriptionAre you a dynamic professional with a blend of strong commercial acumen, supply planning, and logistics expertise? We're looking for a Supply Chain Specialist – Supply Planning to play a pivotal role in revolutionising our stock flow processes in a brand-new team within our company.The Warehouse Group (TWG) has become a Kiwi household...
Customer Care Engagement Specialist
4 months ago
Requisition ID 52165
Position Type FT Permanent
Recruiter #LI-CST1
Posting Type LI
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.About the role
Reporting to the NZ Supply Chain Manager you will be the primary contact with Kerry's Key Strategic Customers, to deliver a world class customer experience by providing professional communication, building trusted relationships with our internal & external customers as well as partner with our Account Managers to keep them updated on insights and opportunities.
Work Location : Otahuhu - Auckland
Reporting to : Supply Chain Manager
- Build trusted relationships, offer solutions and drive service excellence by consistently delivering a best-in-class experience to our customers through knowledge, empowerment and partnership while enabling and encouraging increased customer loyalty, satisfaction and business growth.
- Pro-active Order Management by managing customer orders in line with agreed processes, business terms and service levels.
- Attend daily Team Huddles to share relevant escalations to seek resolutions.
- Proactively resolve service issues by clarifying the customer's requirements, communicate solutions and provide proactive resolutions to achieve customer satisfaction.
- Responsible for customer data and system accuracy to ensure successful execution of orders and requests
- Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our service to make it easier and more valuable for our customers to do business with Kerry.
- Act as an intermediary between the Manufacturing Plants and Commercial Team to ensure timely resolution of issues, queries, complaints.
- Partner with the Kerry Commercial Teams by keeping them up to date of insights, issues and opportunities.
- Demonstrate knowledge and expertise to create a positive experience to our customers by maintaining up-to-date knowledge of products, customer businesses, processes and the marketplace.
- Manage the complaint process in line with agreed service levels ensuring timely resolution & response to Customers.
About You
- Approximately 4 years in a customer facing role
- Experience in customer service, account management, administration or sales support
- High level communication; analytical and problem-solving skills.
- Comprehensive knowledge of In-house Computer Systems and MS Office.
- Ability to navigate multiple systems simultaneously.
- Order to invoice experience in SAP (preferred)
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
