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Technician IT Support Services

3 months ago

Christchurch, Canterbury, New Zealand University of Otago Full time

SHARED SERVICES

IT SUPPORT

_About our team/Mō te tīma_


We are the IT Support Services Team, and we work to provide a wide range of technology services and solutions to support our colleagues and students across the University of Otago, including campuses in Dunedin, Christchurch, Wellington, Auckland and Invercargill.


In Christchurch the Desktop Support Team provides Windows and Mac support, including mobile devices, is responsible for Video Conferencing and supports the Audio-Video (AV) requirements in the teaching and seminar spaces on this campus.


IT Support Services is made up of four key teams; AV and lecture theatre Support, eConferencing, Desktop Support, and the Media Production Unit.

The Christchurch Desktop Support Team works closely with the teams in Dunedin and Wellington.

_ Te mahi/The role_


This position will see you as part of our Desktop Support Team on the Christchurch campus, providing effective, reliable operational IT support, advice and recommendations in a way that is easy for staff and students to understand.


You will perform hardware and software maintenance, provide technical support and timely diagnosis and resolution of software and hardware incidents and act as a point of escalation for Desktop Support enquiries.

Our team provides these services with a "go the extra mile" attitude.

_ Key tasks include:
_

  • Resolving desktop support requests from staff and students.
  • Troubleshooting support requests and escalating any that are unable to be resolved at that time.
  • Working with your customer group to ensure that all new purchasing of hardware and software is suitable and fits their needs.
  • Implement backup and disaster recovery solutions and prevention in accordance with procedures.
  • Proactively build and maintain strong collaborative relationships with the clients, AskOtago and IT colleagues.

_Kā pūkeka me kā wheako/Your skills and experience_

  • To succeed in this role your toolkit will include:
  • Experience with Windows and macOS.
  • Dedication to customer service and exceptional customer delivery.
  • Experience delivering high quality IT support in a large, complex environment or similar prior work experience.
  • Excellent communication skills (both written and oral) including the ability to write in a welcoming, informative and nontechnical style.
  • A relevant tertiary qualification or similar level of knowledge gained through prior experience.
This is a great opportunity to join us at the University of Otago.

If you are someone who believes providing 'good' service isn't good enough and want to be part of an innovative team supporting fantastic teaching environments, then we would love to hear from you.


_Pūroko/Further details_
This is a full-time (37.5 hours per week), permanent position, located in Christchurch.


The position has been evaluated as a Level 5 position with a starting salary between $65,281 and $69,648 per annum.

Confidential enquiries can be directed to Tim Young, Team Leader, IT Support Services Christchurch, via the contact details.

_Tono/Application_
Applications quoting reference number will close on Wednesday, 24 April 2024.

Applications will be reviewed as they are received. The University reserves the right to close this vacancy at any time.