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Non-operational Personnel Administrator

4 months ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Mō te tūnga | About the role

You will be the initial point of contact in New Zealand for all our non-operational overseas personnel as part of the Human Resources Service Centre (HRSC) and the New Zealand Defence Force (NZDF).

This is a busy role who provide assistance and support with a wide range of queries and ensuring all information is kept up to date.


Duties for this role will include:

  • Providing advice around policies and entitlements for different situations;
  • Updating details on internal systems to reflect personnel changes;
  • Providing briefings to personnel going overseas;
  • Liaising with internal and external stakeholders as needed; and
  • Assisting other case managers with workload as needed.

Please Note:
The formal title for this role within NZDF is Non-Operational Postings Admin Case Manager.
Ngā pūkenga me ngā wheako | Skills and Experience

You will have strong communication and interpersonal skills in order to relate to a diverse range stakeholders and personnel, along with the ability to build trust, show empathy and push back as required.

You will be results orientated with a great attitude, have an ability to adapt to changing circumstances and competing priorities, have exceptional attention to detail and have an inquisitive nature to get to the root issues and find solutions.


You will also have:

  • Strong customer service background;
  • Exceptional organisational skills and ability to prioritise workload efficiently;
  • Knowledge of the NZDF or genuine interest to learn; and
  • Strong technical ability, including a high proficiency in MS Office Suite, as well as the confidence to quickly learn new technical systems.
Mō mātou | About Us

The Human Resources Service Centre (HRSC) is a team of professional people who are passionate about HR Administration, balanced with the responsibility and accountability for effective and efficient use of public resources.

We focus on the delivery of services by developing strong relationships with our customers and respecting the different traditions and aspirations of our services and their staff.

The HRSC responsible for providing HR Administration and Payroll support to all NZDF Personnel. It's a one-stop-shop for all staff to have their HR needs met by a client focused specialist HR group.

This allows the NZDF to improve the efficiency and costs of our support functions, in favour of enhancing our military capability.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

Nōu te rourou | What's in it for you
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family.
  • Full time ongoing work.
  • 5 weeks annual leave per year.
  • Free onsite parking.
  • Flexible working environment and positive culture.
  • Opportunities for career development.
Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

Please note:

  • Applicants will be required to undergo a preemployment drug screening test prior to any offer of employment being made.
Applications close on Sunday 11 June 2023.

Please note:

Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance
- most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.