Service Writer

2 weeks ago

Hamilton, Waikato, New Zealand Brandt Tractor Full time

About the company:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It is our mission to enable our customers' success by providing practical and reliable equipment solutions and support.

Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

Our Hamilton branch has an exciting opportunity for an exceptional individual to join our store as a
Service Writer.

If you are someone with experience in mechanical workshop environments, who has excellent customer service and time management skills then this position is for you.

You will have a mechanical acumen, together with strong communication skills, which will ensure you can effectively support our Service Manager with coordinating the service department.


What does the role look like?

  • Be the front facing person for the service department and provide best in class customer service.
  • Assign jobs and work orders to employees according to their skills and knowledge.
  • Ensure a superior customer experience by translating prospective and current customer' concerns into specific actions for the Service Department
  • Engages with the customer to explain the work performed and the related costs; resolves customer concerns or escalates concerns to the Location Manger if required.
  • Proactively follows up and advises customers of any deviations from the original estimate in respect of timing or costs as required.
  • Ensuring all preauthorizations and preinspections are complete prior to initiating repairs.
  • Maintaining current and accurate customer job files/work orders; including opening work orders, posting technician's time to work orders., posting technician's comments.
  • Reconciling technician's time to payroll time capture processes and submit to payroll.
  • Maintaining work order details log on a daily basis.
  • Preparing all Warranty and product improvement program claims and monitor warranty receivables.
  • Develops and maintains follow up processes regarding work completed to ensure customer satisfaction.
  • Follow all safety rules and regulations in the performing of any duties you are asked to undertake.
  • Previous Agriculture or Automotive industry experience would be an advantage, but not essential.

What are we looking for?

  • A positive, helpful, flexible and supportive disposition
- experience in a mechanical environment

  • Sound knowledge and use of Microsoft Office suite
  • Ability to work under pressure and prioritize.
  • A collaborative approach, adhering to company values.

What's in it for you?

  • Competitive remuneration
  • Employee Pricing on John Deere goods for personal use
  • A great work culture.
**At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt

  • Opportunities for Electrical Workers in The Waikato

    2 weeks ago

    Hamilton, Waikato, New Zealand Ventia Full time

    Ventia are looking to expand their Electricity and Gas business in the Waikato.We have potential upcoming work with high-profile New Zealand organizations and we are inviting expressions of interest for the following roles: Contract Manager Utilities Project Managers Electrical Engineer Switcher & switch writers Project Coordinator Storeman Cable jointers...

  • Senior Accounts Administrator

    2 weeks ago

    Hamilton, Waikato, New Zealand Zero Fire Full time

    Zero Fire Limited is a successful fast-growing company, with a reputation as a leader of commercial and residential fire protection systems in the Waikato and Bay of Plenty regions.They offer whole package servicesto their clients, from in-housedesignto projectmanagementand systeminstallation, passive work, servicing and testing which makes them...

  • Public Health Team Leader

    2 weeks ago

    Hamilton, Waikato, New Zealand LGJobs Full time

    Are you Hamilton City Council's new Public Health Team Leader?We're looking for a leader, change manager and coach who can bring together our team tasked with protecting the public health of our community. If you think this leadership role could be for you, let's talk.Reporting to the Unit Director you will lead a team of specialist alcohol licensing...

  • Production Liaison Technician

    2 weeks ago

    Hamilton, Waikato, New Zealand UGL Limited Full time

    Customer interfacing & solutions focused role:- Partnership with KiwiRail:- Permanent fulltime role, located in DunedinUGL's Manufacturing & Maintenance business have been awarded a follow-on contract for the supply of 450 Container Flat Top wagons to KiwiRail. This order will complement the existing UGL designed 40ft (IPA), 50ft (IL) & 60ft (FIB) wagons...

  • Service Writer

    2 months ago

    Hamilton, New Zealand Brandt Tractor Full time

    **About the company**: Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It is our mission to enable our customers' success by providing practical and reliable equipment solutions and support. Our customers count...

  • Opportunities for Electrical Workers in The Waikato

    2 weeks ago

    Hamilton, New Zealand Ventia Full time

    Ventia are looking to expand their Electricity and Gas business in the Waikato. We have potential upcoming work with high-profile New Zealand organizations and we are inviting expressions of interest for the following roles: - Contract Manager - Utilities - Project Managers - Electrical Engineer - Switcher & switch writers - Project Coordinator - Storeman -...

  • Opportunities for Electrical Workers in The Waikato

    3 weeks ago

    Hamilton, New Zealand Ventia Pty Limited Full time

    Opportunities for Electrical Workers in the Waikato **Date**:23 Feb 2024**Location**:Hamilton, WKO, NZ, x**Company**:Ventia- Ventia are looking to expand their Electricity and Gas business in the Waikato. We have potential upcoming work with high-profile New Zealand organizations and we are inviting expressions of interest for the following roles: -...

  • Senior Accounts Administrator

    3 weeks ago

    Hamilton, New Zealand Zero Fire Full time

    **Company Description** Zero Fire Limited is a successful fast-growing company, with a reputation as a leader of commercial and residential fire protection systems in the Waikato and Bay of Plenty regions. They offer whole package services** **to their clients, from in-house design to project management and system installation, passive work, servicing and...

  • Geotechnical Engineer

    3 weeks ago

    Hamilton, New Zealand Construction and Technical Recruitment Full time

    Salaries ranging from $97K to $133K, extra leave, gym, laptop, phone - Cutting edge technology, personal development support & extensive A+benefits - Ability to Work from Home, health insurance, life insurance Geotechnical Engineer - Based in Hamilton, Tauranga or Auckland - Ability to Work from Home, health insurance, life insurance - Cutting edge...

  • Content Creator

    2 months ago

    Hamilton, New Zealand Waikato Milking Systems Full time

    **The role**: We need a **_Content Creator Extraordinaire_** to join our Marketing team based at Global Headquarters at Horotiu (north of Hamilton). In this exciting, part time role you will create compelling marketing materials including copy for print, web, and social channels, nationally and internationally to connect audiences to our story, strategy and...

  • Public Health Team Leader

    5 days ago

    Hamilton, New Zealand LGJobs Full time

    **Are you Hamilton City Council’s new Public Health Team Leader?** We’re looking for a leader, change manager and coach who can bring together our team tasked with protecting the public health of our community. If you think this leadership role could be for you, let’s talk. Reporting to the Unit Director you will lead a team of specialist alcohol...

  • Communications Partner

    2 weeks ago

    Hamilton, New Zealand Gallagher Group Full time

    Fast-Paced and Stimulating: Experience the excitement of a dynamic work environment, where every day brings new challenges and opportunities for growth! - Empowered Work-Life Balance: Enjoy the freedom of our Hybrid Model, combining the best of remote work and vibrant office collaboration, while benefiting from competitive compensation, retirement plans, and...