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Personal Lines Operations Manager

4 months ago

Manukau, Auckland, New Zealand Ando Insurance Group Limited Full time
At Ando, we're taking a fresh approach to the way insurance works in New Zealand.


Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences.


We have an exciting opportunity for a highly motivated professional with excellent leadership and people skills to join our high performing Broker Personal Lines team as a Personal Lines Operations Manager.

You will have 5 -7 years of experience in personal lines underwriting, coupled with a proven track record of leading and managing underwriting team leaders.

You'll love implementing process changes and helping the team to meet customer enquiries within agreed timeframes.

You'll also enjoy change and variety, as no two days are the same within our fast-paced but highly rewarding environment.

Helping our business grow and succeed in a challenging and changing environment, you'll be responsible for:

  • Delivering Underwriting profitability in Ando's Personal Lines through the development and implementation of robust strategy and by performance monitoring to that strategy.
  • Work collaboratively with Personal Lines team to identify opportunities for improvement, problem solving & synergies in business.
  • Ensure positive customer experience within the Personal Lines Team.
  • Working constructively with all areas of underwriting to find agreeable solutions aligned to strategy.
  • Undertaking market research, analysis, and assessment of trends, competition, and customer requirements.
  • Ensures all risks are underwritten and accepted within authorised limits, and in accordance with treaty exclusions, conditions, and limits.
Perks of being an Andonian (not just limited to the below):

  • Wellbeing (Sick) Leave 20 days per annum
  • 1 week of paid parental discretionary leave to either parent
- $500 annual wellbeing allowance

  • Hybrid working environment
  • Dog friendly offices
  • Social Club
  • Life & Income Protection Insurance
  • Career Coaching & Professional Development Support
  • Employee Assistance Program
Our customers are at the heart of everything we do at Ando.

You'll need a commitment to providing the highest level of customer satisfaction and a desire to make the complex seem simple.

This role will give you the opportunity to challenge and develop your personal lines knowledge and your leadership capabilities in an environment that encourages flexibility and forward thinking.