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Customer Service Representative/administrator
2 weeks ago
About the business
RCR Infrastructure Limited is a wholly New Zealand owned national provider of planned maintenance, reactive service, minor and major project, along with IQP building compliance services.
We work with a range of commercial customers. It may be smaller retail stores, mid-size office buildings, or high-rise commercial retail buildings. We deal with upgrades, refurbishments and retro-fits of existing buildings, but we also work on new commercial developments.
Each type of project is different - some we bring our own project management skills to control the work, others we fit in to your project framework, working closely with architects, builder and other contractors to achieve the end result.
About the role
We are looking for Customer Service Representative/Admin superstar that has excellent time management, can work well under pressure, and will be the main point of contact of the branch on administrative requirements.
- You will provide a high level of Service Coordination/Scheduling for the branch
- To act as primary support for all incoming customer queries and to provide frontline support to ensure the satisfaction of the client/customer.
- Manage efficiently and effectively customer service delivery in terms of planned and reactive maintenance.
- Utilise administrative knowledge ensuring that the service delivery team are ably supported in meeting customer quality and delivery expectations in line with RCR's procedures and systems.
- Responding promptly to customer related inquiries.
- Effective communication with customers through various channels.
Benefits and perks
- Excellent remuneration package
- Employee subsidised Health insurance
- Insurance benefits.
- Training opportunities
Skills and experience
- At least 3 5 years Customer Service Representative experience, or Office Administration and Scheduling background with proven experience in transactional reporting, Invoice Processing, or customerfocused related Industries
- Prioritizes customer queries in a professional manner. Understands urgency and deadlines.
- Can work autonomously, highly organized and plans day to day tasks.
- High level of attention to detail and accuracy.
- Excellent speaking and listening skills, to respond to enquiries through phone systems.
- Computer skills with Microsoft Office to an intermediate level.
- Proactive and must have a positive solutions mindset.
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