Customer Service Representative

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Red Cross Full time
Posted: 25/05/2023

Closing Date: 19/06/2023

Job Type:
Permanent - Part Time

Location:
Wellington

Job Category:
Call Centre and Customer Service

About the New Zealand Red Cross


We welcome and encourage diversity in our workforce and adhere to best practice principles of equal employment opportunity in all aspects of our recruitment and ways of working.

The New Zealand Red Cross is committed.

We're committed to diversity and inclusion and have an active Takatāpui and Rainbow Network, Rōpū Hāpai Māori, and Green Team.


Customer Service Representative

Permanent - Part Time

Work from Christchurch or Wellington


In this role, you will be a part of the primary contact team and the first point of contact for customers interested in the products New Zealand Red Cross offers.

You will be required to answer and log incoming customer calls, provide first-call resolution to most enquiries and to escalate through to the best channels for all other requests

In this role, we are looking for someone who has the capacity to:

  • Answer inbound calls associated with a wide range of New Zealand Red Cross Services, aiming for first point of contact resolution or redirecting to the appropriate party.
  • Efficiently identify and escalate issues that cannot be resolved immediately to the appropriate person or team.
  • Process first aid course bookings and other products/services using our CRM system.
  • Process donations as required.
  • Research required information using available resources.
  • Excellent communication, written and listening skills together with a keen attention to detail.
  • A passion for customer service.
  • Basic geographical knowledge of New Zealand.
  • Energy and commitment.
  • The Ability to multitask, set priorities and manage time effectively.
  • A good level of computer literacy in the use of Microsoft Office Suite.
  • Some experience in a call centre environment or similar would be beneficial.
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A recent copy of CV/Resume:

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Cover Letter:

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Passport:

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Right to Work ( If Not NZ Citizen)
You must have the right to live and work in New Zealand to be considered for this job, **Applications close at 05:00 Pm on 19 June 2023

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