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Customer Service Representative

4 months ago

Wellington, Wellington, New Zealand StraitNZ Full time
Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we've worked hard to make sure each of our sailings are a unique and memorable experience

This is no ordinary, same-same kind of job. Our
Customer Service Representatives are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait Ferry crossing from the time of their booking


Our
Customer Service Representatives welcome our passengers at our terminals, checking in luggage and helping them embark on their journey.


As well as engaging with passengers over the phone and greeting them when they arrive to travel, you'll also get out and about across the port, car park marshalling and even helping with lines, helping to tie up and let go ships as they arrive and depart.


As Bluebridge is a 24 x 7 operation in Wellington, we need Customer Service Representatives at all hours, so the role involves shift work.

You will work on a fortnightly roster which includes early mornings and late nights


If you come and join us, you'll work with great a bunch of people who are committed to providing a fantastic experience for our passengers.

You'll also get access to out exciting staff benefits:

  • A competitive hourly rate
  • A Kiwisaver employer contribution matched to 8%
  • Generous staff travel benefits for you, your family and friends
  • A central Wellington location with free staff parking
  • A free southern Cross health care plan
  • Access to an annual fitness/wellbeing contribution
  • Full uniform and highquality Personal Protective Equipment
  • Extensive training and great opportunities for further upskilling (firstaid, conflict management and customer care)
  • Opportunities to progress within the customer facing teams or internal opportunities within the wider organisation
So, if you have a passion for delivering amazing customer service and want to work in a role that will challenge yet reward, we'd love to hear from you today