Service Desk Shift Leader

2 weeks ago


Christchurch, Canterbury, New Zealand Computer Concepts Full time

About the Role


As a Service Desk Shift Leader, you'll provide the thought and people leadership to a passionate, fast paced Service Desk, spanning New Zealand.

Underpinning our vast portfolio of services, the Service Desk provide critical support and point of engagement for clients from multiple industries, Healthcare, Government, Agriculture, Finance, Fitness & Wellbeing to name a few

Our Shift Leaders are the advocates of all things Service Desk, and possess the following attributes:

  • Calm, composed, and able to make key decisions under pressure
  • An understanding and embodiment of CCL values, culture, disciplines, processes, and procedures
  • Experience in developing and mentoring team members
  • Fantastic interpersonal skills
  • Passion for people leadership, development, and goal setting
  • A mindset around continual improvement, and ongoing selfdevelopment
  • Exemplary time management, productivity and proactivity
  • Knowledge of CCL's clients, systems and processes
  • Comfortable with the 24/7 rotation hours
  • Well regarded by your colleagues, and the ability to easily build rapport with your peers
  • Enabling your team to excel in their roles, develop and mature all while continually growing in yours

About Us


CCL's purpose is to enable Aotearoa to adapt and thrive in a digital future; our vision is to be New Zealand's most trusted multi-cloud and IT services partner.

With offices across the country, and around 600+ team members, CCL is the largest locally focused IT and transformation expert in New Zealand and a part of the Spark Business Group


This synergy of specialist, world-class, Kiwi businesses enables a supercharging of each other's offerings and empowers us to support our clients' modernisation journey in the most collaborative, innovative, and sustainable manner.


What we offer


Our values of Team, Integrity, Trust, Ownership and Challenge reflect who we are, what matters to us and how we go about our daily work lives.


We have a genuine commitment to our people, our culture, a sense of purpose and also like to have a bit of fun along the way.

Our people are empowered to grow, innovate and collaborate in a nurturing environment.


We have a very active social club across the country, depending on what's available locally we have done things such as laser tag, cricket, wine tours to an ice cream on a hot day We lead the way with our expertise in our field and passion for our work and our clients.


A competitive package is on offer including:

  • Tailored professional development plans that your People leader coaches you through
  • Access to various training platforms and programmes such as Pluralsight and Microsoft training platform
  • Access to wellbeing initiatives
  • Mobile phone plan
  • Heath Insurance
  • Career Development Opportunities, ability to evolve throughout the business
  • Life Insurance
  • Volunteer Leave

Application

  • Reference #
  • 887 Posted on
  • 06 Jan 202 Closes on
  • 06 Feb 202 Location(s)
  • Christchurch City
  • Expertise
  • Delivery, Desktop & IT Support, Engineering, Team Leaders, Technical Specialists
  • Job level(s)
  • Graduate, Experienced, Management
  • Work type(s)
  • Permanent fulltime

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