Technical Lead

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Technical Lead - L3 Engineering Lead
New Zealand

  • Opportunity to coach and lead a team of Technical Specialists within Inland Revenue's Technology Workplace Service team
  • Provide both people and technical expertise to deliver services and solutions for our customers effectively and efficiently
  • Permanent, fulltime role, based in one of the IR locations
Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders.

We do this by collecting and distributing money, we collect 80% of the Crown's revenue and distribute social support payments.

We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.

Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive.

We offer flexible work practices where you'll be encouraged to innovate and prioritise your professional development to achieve your career goals.

Mō mātou - About us

The Technology Workplace function is responsible for the technology experience across IR, we help IRs people serve the NZ public efficiently.

The Technology Workplace Engineering team responsibility to drive stability of our services and deliver enhancements.

We ensure the right capabilities are in place to support this, including assuring the technical integrity and integration of our services.

Mō te tūnga - About the role

Your day to day work will be management of the team and everything that comes with that, like; agile work practices, 1 on 1's, development plans.

As well as this you should be on the 'Tools' building out devops frameworks, automation practices and strategic outcomes with your remaining time.

Primarily you are there to ensure the team is successful at delivering to our roadmap while they have opportunities to grow themselves.


In this varied role you will:

  • lead your team to deliver technical services aimed at providing technical services to improve customer experience and champion IR's customer-centric and intelligence-led culture
- provide both people and technical expertise to lead, coach and develop your team to achieve high performance and excellence
- use technical expertise to lead initiatives, act as a point of escalation, assist on complex issues and deliver services and solutions for our customers
- ensure your people work in an agile way across IR and use insights and intelligence gained to develop solutions for customers
- represent IR externally, ensuring active engagement and consultation with government agencies and business partners to facilitate the right customer outcomes
- remain up to date with emerging technology, trends and concepts to ensure your people adopt best practice.

Mōu - About you
To be successful in this position you will possess some of the following attributes:

  • Proactive, motivated and solution-focused to deliver great outcomes for your customers
  • Experience in leading, developing, coaching, and supporting your people
  • Indepth understanding of scrum and agile best practices, applies pragmatically for efficiency
  • Have strong, proven relationship management experience with stakeholders and business partners and work collaboratively on options and solutions
  • Sills in Microsoft 365, Azure coding in PowerShell and/or other languages, Intune (MEM)
  • Proven ability to use customer insights to develop services and deliver optimal business and customer solutions


This is a fantastic opportunity to coach and lead a team of Technical Specialists within the Inland Revenue Technology Workplace Service team.

We offer an agile environment and flexible work practices where you'll be encouraged to innovate and prioritise your professional development to achieve your career goals.

Applications close at 5pm on Tuesday, 8 August 2023.
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