Customer Service

2 weeks ago


Manukau, Auckland, New Zealand Kings Recruitment Full time
Technically astute Customer Service / Inbound Sales Representative

  • Experience in the engineering, mechanical, manufacturing, automation industries
  • Global company, with family values and a positive, upbeat culture. Penrose

The Company:


Our client is a global leader that manufacturers conveyor and power transmission systems, offering the industry's most extensive product lines, including conveyor belts, power transmission belts, plastic modular belts, timing belts and chains.


For almost 80 years, they have they have focused on continuous improvement and developing world class manufacturing technologies, so that they can continue to keep their customers in motion.


These days they are found in more than 70 countries, with 250 service centres worldwide, they and proudly support the operations of many industries;
food and beverage, packaging, materials handling, têxtile, paper, automotive, and construction industries, to name just a few.


The Opportunity:

They are wanting to grow their Penrose based Internal Sales / Customer Service team. This is a pivotal position where you will be responsible for building lasting relationships with the company's clients.

On a daily basis, you will be managing inbound customer service and sales enquiries, giving technical advice, finding solutions to problems, preparing quotations, and proactively growing sales with both existing and new customers.


The Role in more detail:

  • Manage the inbound sales function for existing customers, ensuring great customer service.
  • Consult with customers to understand their specific needs. Provide solutions that will best service these needs.
  • Problem solve, trouble shoot and assist customers with any issues.
  • Manage quotes, ensuring prompt generation and proactive follow up.
  • Fulfilment of all sales administration, invoicing, and other record keeping.
  • Further build customer relationships by proactive, outbound customer calls.
  • Identify and progress sales leads from new customer enquiry. Convert new business sales opportunities.
  • Collaborate with key account managers, escalating complex sales enquiries to achieve common team goals.
  • Act as conduit between Customers, Workshop, Customer Care and Accounts Departments
  • Use the company's CRM to capture and manage new and existing business activity.
  • Actively grow own product knowledge and where the solution can be applied in common industry segments.

About You:

  • A minimum of 2+ years' exp in Internal Sales / Customer Care, within a manufacturing, engineering, building, mechanical or similar environment
  • Very customer oriented.
  • Great listening skills to be able to determine customer's needs.
  • A consultative sales approach, offering the right solutions to meet customers' needs.
  • Be both Sales and Technically minded and able to move between the two skill areas with ease.
  • Ability to explain complex technical concepts in a way that is meaningful.
  • Eager and willing to invest time and energy into achieve results.


Good admin skills
  • MS Suite skills, including confident Excel.
  • Good systems experience, with SAP, or a similar ERP a bonus.
  • Accuracy, attention to detail. Proactive work habits
  • Enthusiasm and positivity. Happily, adds value to the team.


The role is a great mix of customer service, relationship management, technical support and internal sales and we are keen to attract someone who has strengths across all these areas.


Our client will invest in your training and will provide opportunities to gain the experience needed, to develop in your career.


You will enjoy all the benefits of a global network, as well as working alongside a local community of people, who are proud of their company as they continue to keep NZ business in motion for another 80years.


How to Apply:


Please note that you must have legal working right in New Zealand and be able to interview in Auckland within the next 2 weeks.

CustServTech - LB - July 2023
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