Operations Improvement Manager

2 weeks ago


Christchurch, Canterbury, New Zealand NZ Post Full time
This role can be based in Auckland, Wellington or Christchurch

  • Leadership role, implementing operational excellence practices.
We are clear in our aspiration of being the best delivery business for Aotearoa.

Our customers want digital experiences and real time visibility and in response we're creating an unmatched delivery backbone and last mile network, we're implementing technology, data assets and infrastructure to digitalise and optimise our network.

Kōrero mō te tūranga - About the role


In this role you will lead a team of Improvement Specialists (6-7), implementing operational excellence practices locally, within their area (process engineering and lean practices, management operating system and continuous improvement practices), to manage and Implement change from operational and strategic initiatives, supporting projects as required, and to support key stakeholders to ensure the highest possible level of operational effectiveness within their business areas.


Key Responsibilities will be around:

  • Business Planning
  • Continuous Improvement
  • Network plans and controls
  • People leadership building and bringing together a team
Mōu - About you

  • Ideally you will bring 35 years' experience in driving structured continuous improvement programmes through the analysis of both qualitative and quantitative information
  • You'll be a people leader with infectious positivity and a keeness to really build the team.
  • You will be able to demonstrate business analysis, strong process skills with a wide understanding of process analysis and mathematical modelling.
  • Key to your success will be your influencing and ability to form effective working relationships to get things done for your team.
  • You will have the ability to extract and analyse processing data they you have used for your decisionmaking purposes.
  • Project Management will have formed part of your previous role.
About Tukurau Aotearoa - NZ Post

NZ Post is an iconic organisation with a rich history and bright future.

We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.

It's an exciting time to join.

What you'll love about us

Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:

  • Access to discounted health insurance plans for you and your family
  • Special rates on fantastic holiday home accommodation around New Zealand
- "Love Your Perks' Kiwibank banking benefits

  • Retail shopping discounts with our partners
  • An Employee Assistance programme to support you when you need it
  • Plus more
Hiahia? - Interested?

Applications for this position close: 5pm, Friday 8 September 2023


There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.


We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.



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