Administrator - Full-time

2 weeks ago

Christchurch, Canterbury, New Zealand Epiq Systems, Inc. Full time
It's fun to work at a company where people truly believe in what they are doing

Job Description:

Position Title Administrator

Division / Department New Zealand

Reports To Operations Manager

Position Status (i.e. f/t, p/t, cas) Full time

Summary


The position of Administrator is to ensure that all client audio and booking requests are processed in a timely and professional manner so that it is ready for transcription team to complete.

In addition, the Administrator will provide administrative support to the NZ Administration team.

Essential

Responsibilities:

  • Processing of audio and orders_
  • Receive and prepare audio through extracting from hard media, retrieving from upload servers and where necessary converting audio to a suitable format for transcription
  • Troubleshoot audio problems including new file formats, conversion and quality issues
  • Ensure that supporting materials are available for transcribers
  • Create a job in the appropriate database for each client order
  • Assign work to transcribers as required
  • Telephone and Reception_
  • Manage Reception and look after visitors
  • Answer facetoface customer queries, take briefs from clients, quote for jobs, take payment and organise receipts for the work provided
  • Answer phone calls and transfer them to the appropriate person as necessary
  • Client Liaison_
  • Liaise with clients regarding audio recording options
  • Liaise with clients when there are problems with either the audio or supporting documentation
  • Confirm to client that audio has been received and the expected due date
  • Advise clients of any delays or alterations to expectations in deadlines in quality of transcripts
  • Assist clients when they are having problems transferring audio or receiving transcripts
  • Return transcripts to clients as required
  • Transcription Production_
  • Create transcripts from audio files following style and quality guidelines provided
  • Do final visual checks on completed transcripts
  • Do final checks against audio on words/phrases marked inaudible in transcripts
  • Proofread and consistency check documents
  • Provide feedback to transcribers following prescribed guidelines
  • Put multiple part transcripts together as a unified document/series of documents
  • Additional duties to support the Administration team:_
  • Complete copy typing in specified formats as required
  • Ensure end of day reports are updated daily
  • Update other admin reports as required
  • Additional admin support to the NZ Administration team as needed
Minimum Requirements

  • Able to professionally manage workload and conflicting priorities
  • Strong attention to detail
  • Exceptional English skills
  • Excellent keyboard skills
  • Confidence in Microsoft Word and working knowledge of other Office programmes
  • Good organisational ability
  • Ability to selfmanage and prioritise
  • Works effectively as part of a team, recognises areas where support is required and offers assistance
  • Ability to effectively problem solve
Additional Requirements

  • Is flexible and adaptable in approach
  • Experience in audio transcription an advantage
  • Some experience in proofreading or editing
  • Takes an active role in personal development and frequently reviews individual objectives and attends training sessions as required
  • Able to selfmotivate and support other staff in the office
Minimum Education

  • Good general education
Security Clearance

  • Police clearance required. This will be arranged via Epiq
Positions that Typically Report to this Position

None

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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